Excellent A++++ Service
January 3, 2017
We recently purchased a certified pre-owned BMW X5 from this dealership. The whole experience couldn't have been more pleasant, from the moment we walked in to the moment we drove out with our BMW. We brought our 9-yr old twins with us and we thought it was going to be a hassle for us. To our surprise, they were offered snacks and drinks (ice cream, chips and juice/sodas) as well as comfortable couches to sit on and wi-fi. They were entertained and happy and as a result, we were able to complete our transaction without interruptions. Our sales person was JACK CUMMINS. He was amazing to say the least, not pushy at all, super knowledgeable and extremely professional & pleasant. After our purchase was complete, we met with ALEX, who patiently explained every single button and function of our new BMW, and he had no issues answering all our questions even though it was time for him to leave. We were impressed by Alex's kindness and professionalism. The entire staff, from the receptionist to everyone else we encountered, were just extremely professional. We highly recommend this dealership to anyone looking to purchase or lease a BMW, and we will certainly go back there even it means driving 2 hours away from home again! GO to BMW of Asheville, you won't regret it!