After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
We have used this Cadillac dealership to service our Cadillacs for years. This time, we dropped the vehicle off to be serviced the next day . . . however, later that afternoon the phone rang and our car was ready to be picked up - a day early! What impresses me about this dealership is . . . the friendliness of their staff, the cleanliness of their facilities the quality of their repairs - all just top notch!
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
This was by far the smoothest and most enjoyable car buying experience I have ever had. John the Sales Manager and Dan were both extremely great to work with. The negotiation process was very fair and no-nonsense, and the purchase was quick and easy. I would certainly recommend this dealership for those looking for a new or used car.
Awesome, awesome service. The sales and finance guys are top notch. They worked with us for over fours hours to get us into the car we wanted. Even when we left with no car because we couldn't get what we wanted, they still worked until 8:00 at night and got us the car we wanted. They never gave up helping us. They are by far the best dealership ever. I will never go to another dealership ever. Best customer service I have ever received!!!
Quick timely service. Got our vehicle in for diagnostic in a couple of days that worked with my wife's day off. Communicated issue and repaired in one business day. Professional, courteous, and priced comparably to other dealers.
The best car buying experience I've had anywhere. No game playing that you usually get, very up front and competitive. Worth the drive if they have what you're looking for. Derek was great to work with.
I've always received good customer service as well as quality maintenance and repair service. I bought my vehicle from Holiday Motors in Fond du Lac, WI in 2014...I live in the Milwaukee area and continue to head north to Fond du Lac for oil changes and repairs, because I haven't yet found a dealer in the milwaukee area that provides Holiday's level of customer service and quality of maintenance/repair services.
by Schneider, Joanne K from Fond du Lac, Wisconsin
July 10, 2018
The service rep I worked with was fabulous. Very informative and courteous.
Very clean and great atmosphere. Friendly people that make you feel like family.
They bend over backwards for you!
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