Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Ttaylor from Saginaw MI
January 6, 2019
This vehicle is the perfect size for my shrinking family and it is great on gas since I travel an hour each way for work.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
A great little subcompact SUV
by Larry's Buick from Gaithersburg, MD (suburb of Wash., DC)
November 18, 2018
This is the first Buick I've ever owned -- the 2017 Encore had a bit of a refresh in styling from the year before, both in its exterior and interior -- best was the interior refresh. The touch screen is now integrated into the dash -- no "stand up" screen as before. I have the next to highest trim level, the Essence -- dual zone HVAC controls for the front seat passenger and driver, and leather interior. Great gas mileage -- the turbo charged four cylinder does a good job -- a bit louder engine sounds than a six cylinder. Overall, a great little car.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Most comfortable car I have owned.
by Simpson from Napa, CA
December 6, 2018
The reason for purchasing this car was it is high up like an SUV but smaller and more fuel efficient. I feel safer driving on the freeway every day. It runs very smoothly and the soundproofing inside the car makes for a very quiet and peaceful drive and it has a great sound system. It also has enough room in the back for transporting equipment. I am very pleased with it.
This new SUV is amazing. I had my KIA sportage 2000 for 18 years and love it. I did not want to trade it in until I test drove the Buick. I love this SUV, it drives nice, looks nice, and it was the right size for me to make the decision to get a new car!
This car looks nice from the outside, but in the first 20000 miles it has been in the shop 3 times, not charging, coolant leak, brake shift interlock solenoid failure. It is way under powered, and the engine has a tick in it at 25,000 miles. This car is a piece of ....
Rebuilt engine and new brakes required 11,000 mile
by Colleen from Lake Oswego
September 11, 2018
Gravely disappointed in the Buick Encore. In for repairs twice in the last month. First time rebuilt engine and replaced rear brakes, two weeks later, replaced rear brakes again. Went back to the dealership and he priced the buy back at 50 cents on the dollar. This for a year old car with less than 12,000 miles. Bad deal.
I am known for being kind of thrifty with my money, so my daughter and wife were shocked when I bought a new CX 5 from Alberto and then, after liking it so much, I went back the next day and bought a CX 3 for me (CX 5 was for wife). I think Alberto was surprised too, but he came in on his usual day off with no commitment from me to purchase a car. I think he saw something in my eye and he knew he could sell me a second car. He is very pleasant to deal with and most of all, he knows what he is selling, he knows the technology, the engines, weather it is a CVT transmission or which models have a turbo. As a retired engineer, I might ask a couple more slightly technical questions than the average person but salesman should know that stuff, Alberto does. He is very friendly and low pressure. I am glad to have met him and very glad to have bought two cars from him. Alberto says Mazda has been good to him, I hope so because they don't all come like Alberto!
Love my Buick
by Lindy - first time Buick owner from Powder Springs, GA
January 8, 2019
Good car on all counts. I'm still learning all the features;this is the first time I have owned a car with all the bells and whistles as they say. Love the look and it is reliable.
I have been shopping around for the last couple of months and CAR CRAFT was the last and the BEST one!! They didn't attach me in the parking lot, lol and I left with a great car and a xxxx of a deal!! I wish I would have found them sooner!! Thanks again Marco you saved my xxx!! U guys are the BEST!!!
by RJuilfs from Omaha, NE
August 26, 2018
I was looking for a compact SUV that would get good mileage and I found it in the Encore. I love both the exterior style and interior comfort.
Great experience. Talked with the salesman earlier to make sure the car was still available. When I got there the car was available for a test drive. He was knowledgeable about the car. Best buy of my life.
Love my used Buick Encore
by DaveP from Canton Ohio
November 15, 2018
I’ve driven larger trucks for the past decade. I found this vehicle online. It caught my eye. Went for a test drive and had to buy it.
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
Best value car for price
by Pepa Dan from Lithia,Fl
November 24, 2018
Exceeded all my needs and expectations.This is my second lease of the Encore and I will likely get a third when my lease is up.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
Buick Encore is a Great Car
by Jim from Glendale
November 29, 2018
Just purchased the used car from Liberty Buick. Sales person Geno Darmo is great. Liberty Buick has a stellar reputation for sales and service. Great buying experience.
We came to Legend to see a van we found on Auto trader. I called ahead and John had it pulled up ready for us to see. He was awesome in showing us all the features and letting us take it out for a decent length test drive. He never pushed us to look at any more expensive vehicles we didn't want like most used car salesmen do. Mike in finance was awesome to work with as well. He made the whole process extremely easy. It was overall a very smooth transaction and we love our new Odyssey! Highly recommend Legend Auto Sales!
All the bells and whistles
by AnneG from Elizabethtown PA
November 9, 2018
I wish the wheel base were not quite so narrow. It makes for a jolting ride sometimes. But I do enjoy the bells and whistles!
Pat made buying our truck very easy! Price was right and trade in was fair. Would definitely go back and would certainly recommend to friends and family
by Cris from N Yarmouth me
January 14, 2019
I take the seat with me everywhere if I could, it's comfortable! Good amount of bells and whistles for the price (preferred trim). Rides smooth and quite for a small SUV.
Not a lot of interior or cargo room, so wouldn't recommend if you got older kids.
Truck shopping was never so easy... Jesse was great and understood that my purchase was for utility not looking fancy. Having had experience with farm life growing up he was able to answer any questions I had and reassured me on my choice of vehicle and options.
Jennifer in Finance was another great member of the Clyde Revord team. She was quick knowledgeable and made paperwork fun... as someone who works in accounting I know how difficult this can be.
I appreciated the atmosphere, sense of honesty and camaraderie the entire sales team provided.
Most New Vehicles Are xxxx.
by Shane from PA
January 13, 2019
I was given this car as a loaner because my vehicle was being serviced. The car is very small and could nearly fit in a bed of a truck. The back seat is big enough for small children only. Blind spots everywhere such as the B pillars, side mirrors, and rear window. Seats are uncomfortable and too close together. Seat belts do not fit snug across the chest. Back “cargo area” is big enough for three grocery bags. Top heavy. Not wide enough. Low to the ground. Zero sound deadening. Zero power. My Suburban gets the same gas mileage.
If I were considering my next vehicle I would most likely be looking at the used market. Many news vehicles are being built like this and it is a shame.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.