Heather the service manager was very attentive to our needs and ensured our truck was worked on promptly so we would have it available for a planned trip. Alex in service was also very helpful and a key player in making sure a rental vehicle was available while our truck was being fixed.
My husband and I had just been jerked around by another local dealer and went in with a bad taste in our mouths. The salesman was straight and honest with us. He didn't disappear for lengthy amounts of time and say he was "speaking to his manager" like a lot of other dealerships do. We ended up getting our new vehicle from Bonner and will return for future needs.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Small dealership with super friendly family atmosphere. Salesman Chris Spaulding was out of sight and great to deal with. No high pressure sales tactics at all. 30 minutes to close the deal and an hour of friendly conversation. Purchased vehicles from this dealership in the past and would highly recommend.
Purchased a used car and it was the most satisfactory experience I have ever had with a dealership. Excellent customer service, they answered any questions and the financing was easy and quick. Thank you I love my new Chevy!!
Lori Thomas made our buying experience at Coccia seamless and exceptional. She took the time to show us multiple vehicles and treated us le we were the only customer there. This was our first time at Coccia but will not be the last. Highly recommend Lori and team.
This review is based on my experience in running a search for a cheap used car through cars.com for less than $3000 with less than 80,000 miles & Allen A. Hornbeck Chevrolet was listed as having a car I was interested in on their lot & I called them to inquire about the condition of the car. The person I spoke to was courteous & professional & answered all of my questions honestly & realistically. Also & unexpectedly, they convinced me that it was probably a better & wiser idea to spend the money on a brand new car with zero miles on it -putting down the $3000 & making low monthly payments rather throw the $3000 away on a "money pit" old & used car with anyone's guess as to its treatment or mistreatment or history except for the former owner. There are several cars on their site that I would love to own; however, I am leaning toward the new Challenger, I was thrilled when Chevy brought the Challenger back! & they really did the car justice. It's a beautiful car, a work of art. A deep red w/ black leather interior would be nice. Needless to say, I would highly recommend Allen A. Hornbeck Chevrolet if you're looking for a great car at a fair price.
Regis was great and couldn't have made my experience any easier. She handled everything. I was given a fair price for my trade in and was able to leave with the car I wanted that day. I highly recommend Sylvester' s to anyone looking for a new vehicle.
I had a wonderful experience. Everyone was friendly, helpful, and easy to work with. I???m so glad I chose this dealership for my new vehicle and will definitely be using Ken Pollock dealerships in the future!
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