Had my trade appraised, a good deal on a used Prius V, plus financing and paperwork finished in under 2 hours on a Saturday!! Chris Elam was my salesmen. Chris was able to answer all my questions(many via text before I arrived), and guide me through the steps. I’ve now purchased 4 Hybrid Prius vehicles and 1 preowned Tundra from John Roberts and have had nothing but great experiences out of the sales department. Additionally I have had most of my service work done there and they always have good coffee and great service.
Overall very satisfied with our salesman Mr. Lewis and our vehicle purchases. Because I have purchased two vehicles in one year, I was able to observe something twice. The buyer is the customer, and observed two things that could really enhance a customers experience. When someone comes into the office hospitality goes a long way. Offer your customers something to drink and popcorn, the machines were visible. Don't assume the customer knows it is open to them.
One more thing, on my latest purchase we immediately left the lot to go to the gas station,, we was on 'E'. Small things like that could enhance the experience. We will come back and we will continue to spread the word about your dealership. Thanks
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