We bought our Encore here, got a great deal and came back for service because we got the first 2 oil changes free. We will never go anywhere else. Everyone is genuinely friendly and we love the sales people and service department.
My husband and I went to Ferguson’s to look for a late model used pickup recently on a Saturday afternoon. We we able to shop by ourselves without being bombarded by salesmen. At the right time Tim Flusche came out and asked if he could help. He gave us prices on the trucks we were interested in. My husband selected his truck and Tim got the paperwork done quickly and we were on the road. There was no pressure to buy and that’s how we like to shop.
Jordan Savage was very big help. I new what I was looking for in a Subaru and he was very patient and helpful. I received calls from him thru out the day to make sure my new Subaru was ready with everything shiny and pretty when I got there. Thank you Jordan!!
I was looking for a used vehicle and I was refereed to Stephen Stanley and he took the time to listen to what I wanted and gave me options and helped me get into the vehicle I wanted!!! Finance manager was super friendly as well!! I'd definitely recommend anyone to purchase their next vehicle there!!
My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
I was shopping for a used Chrysler Town & Country Van in excellent condition that had a 6-way power seat on the front passenger side and was white on the exterior. This particular model was very hard to find and CarMax only had about 4 of these nationwide out of about 340 Town & Country vans that they had in stock. I found one on-line that was in Texas that I liked. I contacted Brian Bricken and he started the process of having this particular van transferred to Tulsa. He called and let me know when it was here and ready to test drive. Brian was very easy to work with during the entire process. I test drove the van and liked it. Then I went through the actual buying process at CarMax which was quick and painless. Once I bought the van I took it to Christian Brothers Automotive on 81st street and for $99 plus tax they did a very thorough inspection and only found a few minor things that they recommended to be fixed. I then made an appointment with the CarMax Service Department and Bob helped me through that process. He gave my an appointment to bring the van and have their tech go through my short list of things that needed fixing. They replaced all the windshield wiper blades. They purchased and installed a rechargeable flashlight that was supposed to be in the van. They they ordered a plastic threshold to replace on that was slightly cracked. They also replace a piece of weatherstripping that had a minor tear in the black rubber. I am very pleased with my entire CarMax experience. Now I understand why there are so very many vehicles running around town with "CarMax" emblems on the rear of the vehicle. The next time I need to purchase a vehicle I plan to go on-line and see what CarMax has to offer.
The salesman was very informative and was able to explain everything we needed to know and has offered to help us at anytime we may need help.Te finance manager was also very and explained the many options we had in service.
We had an amazing experience at Ferguson. Kaveh Adib was our sellsman and he was extremely helpful and did an outstanding job with answering all our questions. The people were super friendly and would definitely recommend Ferguson to anyone!
I bought a 2016 Jeep Rubicon hard rock from another dealership in Oklahoma this past May. This dealership where I got it, never mentioned the multiple things wrong with it. I inherited many faulty problems with the engine and fuel system that I was unaware of. I took it to Melton for multiple repairs and worked with John in the service department. Best choice I ever made taking it there. John was just excellent to work with, very knowledgeable and responsive to all my questions. Today I picked it up and runs like brand new. I couldn???t be happier. I deeply thank John for being honest and his patience plus expertise in explaining all the parts, work and time it was going to take to get everything right. I tell you, I???m bonded to Melton service and the staff couldn???t be more helpful and friendly. Melton service is the only place we will go now to service our vehicles. I highly recommend Melton service, they are A+ top notch period. I???d say take your vehicle there even if you live far away from Claremore......I know everyone would agree wi this post. Thank you John Gifford!
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