This was by far the best car shopping experience I have ever had. The salesman Matt was amazing!! Not pushy or over bearing. He ran around the lot for me, pulling up two and three used cars for me to test drive...he certainly broke a sweat trying to find a car that I was happy with and he did just that. He had all the paperwork ready to go for me when I got there to complete the purchase. There were no hidden numbers or fees...he told me what the payments would be and they ended up being just that. Greg in finance was super pleasant and made things go easily and smoothly...all I had to do was sign. He was personable and very knowledgable. Kim from the insurance department transferred my insurance for me and dealt with the whole process of retrieving the binder. She even shopped around for Home and auto insurance for me to see if she could get me a better deal! I have nothing bad to say about this dealership at all.
Working w. Kevin was a pleasure from beginning to end. When I arrived in a vehicle unsafe to drive due to a broken Chassy; he made it his goal to do what no other dealer would do. I'm now in a low mileage SAFE Car (ok and it's cute :)). Thank you Kevin
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
A new car test drive for a Mitsubishi Outlander Hybrid was set up online. The New London dealer,busy at the time we arrived, was quick and efficient in getting us processed and in the test vehicle within about 15 minutes. The Experience was very positive and we left with a very competitive price quote.
Bought a corolla from them last week, the car was in excellent condition and the price was lower than I'd have expected. Gary the owner, and Walter were both helpful and laid back. No pressure for the sale, and both friendly and professional.
We very impressed with the detailed knowledge of the Mazda CX-5 Grnd Touring vehicle by Thomas Belliveau. He was not forceful or aggressive as many sales dealership sales representatives are. He took his time and ensured we were comfortable with his overviews he demonstrated patience and walked through the process of leasing a vehicle. We felt his customer service and our experience was outstanding. Ricardo Dordete whom did the lease paperwork was. very personable and patient with our questions.
Excellent deal on Toyota hybrid - more competitive than other nearby dealers with similar makes and models. Friendly, personable, efficient staff. We drive off the lot a few hours after buying the car.
Shortly after purchasing my Range Rover from Done Deal I brought it to their service department for the installation of running boards. The price quoted was quite reasonable and the work performed perfectly and in a most timely manner. From the dealer management through my salesperson to the installation mechanic I was treated most prtdonally. The work was performed most professional. And the final cost was exactly as originally quoted. I wish there were more than 5 stars available to rate Done Deal, every aspect of this company is highly recommended.
You always are worried when you walk into a dealership. I traveled 70 miles for the car I bought. Drew my salesperson made the process quick and easy. The price was what I was quoted. Left the same day with my Sierra. Great experience just wish they were a little closer.
Dale was so great to work with when buying my new (pre owned) car! My husband and I came in with a budget and Dale worked to find a car in our price range but also with the features we wanted! I am so happy driving my car every day! They gave me money for my very, very used car and I drove off the lot that day with my brand new car. The day after I bought the car the check oil light came in and Dale got me into service quickly and I didn???t have to pay anything to get it checked.
This is my second vehicle purchased from Imperial Chevy and given the professional, courteous and exceptionally accommodating salesman, Jazz Kelley. He was kind, easy to work with, very knowledgeable and helpful who clearly knows his business, I will most certainly be back again for my next truck. I have all my vehicles maintained here and look forward to continuing that service with my new Yukon.
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