Great shop and service facility. Your staff is very knowledgeable and courteous always attending to the needs of the customer. The service center is always clean and and very well equipped to handle any problem that may need to be addressed. My service advisor Kevin, always keeps me up to speed on any requested service and always advises me when additionL problems with my vechile are encountered and offers recommendations as needed if repairs or failure of components are necessary. I feel very comfortable with the service I have received at Vaden at Pooler.
My best car yet
by Ken in the Pines from Columbia, IL
January 1, 2019
My new caw=r is a 2016 Buick Enclave and I love it! White frost exterior w/ ebony leather interior; it's so luxurious! Best car ever.
We bought a 2018 CRV on Black Friday from Ricardo Villagas. Ricardo's calm, no-pressure professionalism, kindness, and product knowledge made the experience wonderful. We could not be happier with our new car and Grainger Honda.
Issues with air condition should be taken care of
by Smith so disappointed from Mission, texas
January 4, 2019
I bought this vehicle in south Texas will not mention the dealership which I would love to do. I started having problems with the air condition and researched and found out this should be a recall because there are many Buick Enclaves with the same issue and it’s a manufacture issue. I don’t understand why I should have to pay for a problem that tends to come from the manufacturer. This is a luxury car and should be treated as such from what I have experienced all questions a refered to the salesman where are all the other people finance managers where are they why won’t three let me talk to them? I really don’t expect an answer because we are considered nobody’s so unfortunate we are what makes you succeed in sales and we are treated after the sale as nothing even when we reach out there’s always an excuse.
Tom, the salesman was very nice and helpful. We were in Michigan trying to help our son in Georgia, who is in the Army, purchase his first used car. We wanted to make sure that the dealership didn't "see him coming" as he was only 19 and not experienced at all. Tom helped us through the whole process and made our son feel comfortable.
Reliable and comfortable!
by AdaG from Michigan
January 9, 2019
This car met all of my expectations. Very reliable vehicle. Car is driven approximately 10,500 miles per year and has been garaged the length of ownership.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Not your grandmother's Buick!
by Happyaccident from Auburn, New York
August 22, 2018
This car exceeded our expectations! Such a stylish car with a comfortable ride and so many options. We couldn't be happier with the quality and performance of this car.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Very economical for the features
by Andy from Rome, NY
November 30, 2018
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
Drives and Rides very smooth and comfortable. Beautiful exterior/interior. This vehicle has all the bell and whistles where technology is concerned. I would highly recommend others to purchase a Buick Regal.
I purchased a SUV from the dealer. My experience was very good. Ms. Delicio Mayo ensured that I stayed abreast of the buying process from the beginning to the end. Great job Ms. Mayo. I greatly appreciate all you do. The other staff members were nice and polite.
One of the favorite cars that I've owned.
by Wanda S, proud grandma from New London, Ohio
January 11, 2019
Everything about this car is what someone of my age could want, it drives like a dream, is easy to park and I love the way it looks.
Simply the best 3 row suv out there,superb ride,extremely quite on the road,ive been an auto technician for 29 years, I’ve worked for Toyota which was the most reliable, Lincoln which rode the best and was the most quietest and Pontiac which was the fastest, Out of the 23 cars I’ve owned my buick is on top and I challenge any of you Acura, Lexus, infinity owners to a ride & comfort contest!!
I found a vehicle on cars.com that was on this dealer's lot. The listing was extremely thorough and honest, which helped me decide to make the trip to look at and drive the truck. John made sure I knew he was onsite to help if needed, but otherwise left me to look the truck over in peace. No pressure at all. The actual purchase was quick and easy. We found a few problems with the vehicle that I truly believe the dealer did not know about and John has already made efforts to help with that. Meredith has been in contact regarding title and registration. Service after sale A+. Would use Kellers for my next used car purchase.
A Testament To Buick Quality
by Classic Car Buff from NORTH EASTON
December 29, 2018
I special ordered (new) for my wife our 2007 Buick LuCerne CXL in 2007 when they came out. It is the first Buick we ever owned so I did not know what to expect.
Fast forward 12 years of ownership and it is still running strong and quiet. This car has exceeded all my expectations and is a sheer pleasure to own.
It is still mechanically sound, smooth, tight and still serves us well with comfort. No engine or mechanical problems since we bought it . What repair costs that we did incur were the results on normal wear and tear and timely LOF changes.
I'm quite sure that sensible driving habits, the conscientious maintenance care as suggested by GM's schedules I give it plus detailing (interior/exterior 2 to 3 times a year) and frequent car washing has a great deal to do with its current excellent condition; a condition that still gets compliments from passersby.
This LuCerne started my love for Buick and was a major reason in my decision to purchase my new Buick Lacrosse in 2014 whose intrinsic quality is also sealing my loyalty to the Buick brand.
My wife, who is not a car person by any stretch of the imagination, absolutely loves her LuCerne and has every intent to keep her car as long as possible. From the way it runs and looks, that, hopeful, will be a long while more.
Based on my/our experiences with Buick I would unhesitantly recommend (and have) Buick to anyone who wants a quality, dependable and reliable car that offers quality service with a feeling of ownership confidence and a taste of sensible luxury.
This is the 2nd car I’ve purchased from them my first sales associate was Richard 3 months ago my rav4 was totaled in a wreck so now i got a 2015 Sienna with the help of Alex who is The ABSOLUTE best he helped with everything and made my shopping experience a good one definitely recommend shopping here every one is nice and they have really good pound cake
by Harry from Boyds, MD
November 15, 2018
The Cascada is a great car for the price. It drives well, looks sporty. This is the second one we have owned; we really like it.
Ridgeline service visit. Service Advisor, Eric Singleton, was outstanding beginning with his initial phone call to me to confirm coupon discount to the service visit. Professional, courteous, knowledgeable. Experience could not have been better! Thanks HHH and Eric Singleton!
Most comfortable car I have owned.
by Simpson from Napa, CA
December 6, 2018
The reason for purchasing this car was it is high up like an SUV but smaller and more fuel efficient. I feel safer driving on the freeway every day. It runs very smoothly and the soundproofing inside the car makes for a very quiet and peaceful drive and it has a great sound system. It also has enough room in the back for transporting equipment. I am very pleased with it.
Service department employees are always welcoming and informative. Service is fast! Would recommend anytime.
excellent handling and performance
by TonyA from Cambridge, MA
December 3, 2018
The car provides smooth acceleration and precise response. The interior is comfortable and provides sufficient leg room in the front and back even for tall passengers.
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