Josh guided me through the process of buying a CX5. His knowledge of the car and the range of options was excellent and his patience was endless. He was really busy on a Saturday with a lot of customers but he gave me all the time I needed and provided all the information I asked for and a whole lot more. His professionalism was a real contrast with some sales people at rival dealerships.
Excellent performance, value and handeling!
by Larry from Gresham
December 17, 2018
This car does meet all of my needs! It is an excellent performer and also handles exceptionally well. The driver and passenger comfort are both exceptional. It is an excellent road car that also works well in a crowded urban environment. All things considered, a far better value that any of the European or Asian competition.
Ford dealership (Harys ford ) sold me a lemon car .
With Lee Johnson Mazda it was so nice to buy a car from them . It was so easy in a out super nice professional and not BS.
Thank you josh Wilson my sale person.
Vehicle suddenly stopped while driving.
by Thanks from Fl
September 17, 2018
This car suddenly stopped, received a download message, car went dead. The second time came in a week, wife was driving made a turn signal and flasher turned on, went 3 miles and shut down. Dealership can't find the problem, OnStar said it was not responsible.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by CTS_3.6 from Minneapolis
December 29, 2018
I switched from a 2009 CTS 3.6L AWD to the 2015 CTS 3.6L AWD and I have been blown away. Love the car. The biggest hurdle was the infotainment center change. Get used to using the "Home" button and your life will be much easier in this vehicle. Also, if you have self leveling headlights, wait for the car to adjust before hopping in and taking off. Sounds simple enough, but if it's your first time driving her, you'll get thrown off. Beautiful car, amazing responsiveness, and a complete stunner overall. 10/10.
by Reluctant First Time Cadillac Owner from Plymouth, MI
August 9, 2018
I've only owned my car since March 2015, but so far I'm in love with this vehicle. My only concern is over the dealership. I was formally a Lincoln owner and blown away at how over-the-top they were when it came to treated their customers and how immaculate and plush the customer waiting area was. This can't be said for Suburban Cadillac of Plymouth.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
2016 Cadillac CTS - Excellent Value
by drarrival from Bourbonnais
July 5, 2018
The Cadillac CTS is the best car I have ever owned. Purchased the car new and have driven over 9000 miles. The car rides great and the 2.0T (turbo) motor is very responsive. I was surprised at the acceleration and pep the motor has. It is quiet and the technology is easy to use and set up. I am a physician and am on call frequently. Reliability is a MUST for me. I love the car.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
We love this car !!!
by Steve from Fairview Township
December 12, 2018
Beautiful well built car !! Very stylish , comfortable and we love the AWD ! Great car for the money !! Very classy, I would highly recommend this car to anyone
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
What a waste of hard earned money!
by Jason Daniel from Cleveland, OH
November 22, 2018
Car is cheap and made of plastic, old Cadillac’s were much better built and more reliable and not as expensive, GM should be ashamed seeking these over priced Malibu’s as ’Cadillacs’
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
Most luxury for the money
by Porsche fanboy from TX
December 22, 2018
very reliable and cheap to maintain.
With the leather seats and power options it’s Great bang for your buck.
The sound system is amazing
Perfect for cruising and long drives
I would like to recommend Good Cheveoket for your next car purchase. Everyone was very courteous. I got to work with Teddy as my salesman and he made the whole process go very easily. This is my 3rd car purchase from Good Chevrolet and I will be back. Ask for Teddy, he will work hard to get you the best deal.
Worst Car I Have Ever Owned
by Cadillac CTS Performance 3.6 from Florida
December 30, 2018
I purchased this car new and was very excited as it was the most beautiful (and most expensive) car I ever owned. However, there were so many cosmetic problems with this vehicle it was ridiculous. Based on the vehicle's MSRP you would certainly expect a higher quality of craftmanship, which was not the case. The steering wheel stitching came apart and needed to be replaced. All the carbon fiber trim in the vehicle was replaced, the driver seat cover was replaced, the windshield was replaced, the headlights were replaced, the black and silver trim around all the windows was also replaced. In addition, this vehicle value devalued incredibly fast and did not retain much value. This has been the worst car purchase in my life and I will never own another Cadillac.
As always, the service and the experience was excellent. Professional and personable staff with a dedication to excellence. The automobiles are fantastic; however, the staff makes the difference in why we have selected Doug's Cadillac over other dealerships. From the owner to the support staff, this dealership is excellent. We have leased cars from Doug's for many years.
Best car I have ever owned!
by Brad from Eden Prairie, MN
December 19, 2018
The performance is great and it has all of the extras that I could want like Bluetooth and Android Auto, Intellibeam headlights, Heads Up Display, Lane Keeping Assist, SiriusXM, heated seats and steering wheel, and much more. Decent mileage for the great acceleration and power.
Friendly service advisor. Randy. Competent and thorough.
Loaner cars available with appointment.
by wlminix from Grand Prairie, TX
January 1, 2019
I love it. I would purchase another CTS! I purchased my current CTS
brand new! Both city and highway driving is excellent! The seats are very comfortable. Road noise is at a minimum. Place the Cadillac CTS on your short list!
Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 9, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
by Jake from VIRGINIA
December 21, 2018
Never thought I’d own a Caddy but now I see why so many people do. Amazing features, way ahead of its time. The stock 2008 stereo BUMPS
They explained everything that we had questions about, and went above and beyond when it came to helping us get a deal. They knew every detail about every car in their lot, and recommended the perfect vehicles that for our criteria. 10/10 would go back and recommend to family and friends!
Also they were very personal, not distant or cold at all.
Great car with a little bit of style
by AndiGrab from Chicago, IL
November 20, 2018
This car, although a 2011, has been reliable and comfortable. Every time I have transported family, friends, or coworkers, they have always been a tiny bit impressed with the Cadillac name without me having to spend an arm and a leg. Repairs are expensive but few.
We bought our 5th or 6th vehicle from HOF and had a pretty good experience. It is always a challenge to meet on price but that seems to happen at all dealerships. Our salesperson was kind enough to bring the final paperwork to our home since we were unable to get to the dealership during their regular hours. (We live 2 miles from them.) If you need a vehicle ask for Raj- he delivers old style customer service like courtesy phone calls and he always follows up on email.
Worst car ever test drove
by DJG from Hermitage PA
November 15, 2018
Cadillac is suppose too be cream of the crop worst car ever tried out horrible gas millage 13 miles too the gallon city 15 highway horrible and terrible time with the handle push button get u stuck in car
I like the ride ,wish there was more leg room in the rear . The styling is great,classy. I enjoy the Cadillac family of cars
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