I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
Jim Malisow is the wonderful, personable salesman who sold me my car. The very first thing he did was offer me coffee. He took a lot of time with me to answer all my questions. He made sure I knew everything worked in the car - blue tooth, cruise, etc. - before I drove the car home. He even picked me up in White Bear Lake and drove me to the dealership in Golden Valley the day I got my car. The design and look of the dealership is beautiful! The car comes with unlimited car washes. I highly recommend Jim and Morrie's.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
Sales professional Ashley Laboda represents Morrie's Luxury and her customers better than anyone. You can guarantee a trustworthy and reasonable purchase from Morrie's Luxury Auto. Memphis TN loves Morrie's!
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
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