They had the Dodge Challenger I was looking for - right color, right extras, and right price. After only 3 1/5 hours of friendly negotiations I was able to buy the car for LESS than my offered price. The only negative was that it was represented to me that the $795 alarm system was mandatory. In fact, it was an option.
Come visit Russell Westbrook and Ask for Christian!!!
by TonyJaime21 from DealerRater.com
December 2, 2018
Superior car dealership!! Christian, Jacob, uncle Joe, everyone went above and beyond. Incredible customer service. They won my business, we ended up taking home a RAM 1500 Limited and a Jeep Grand Cherokee Limited. Russell Westbrook has a great team that will take care of you. Thank you
I did not buy my car at Symes, but have serviced it here since it's the closest dealership to my home. Roll Lee has been my customer service point of contact and she's fantastic. She called and emailed me to keep me abreast of what was happening to my Escalade. The waiting area is very clean and always stocked with over standard refreshments. I love the coffee machine and bagels. The driver who initially took me home was very friendly. Roll even took the initiative to ask me if I would like to get a quote for a new car to compare to the cost of the repairs. John in sales reached out to me immediately and responded to my questions promptly. My overall experience with Symes team was nothing less than stellar. Thanks Roll and Symes for a great experience. I'll be back.
The vehicle I purchased has super good quality, and the staff there are really really nice with great service, specially thankful to David, he is a great and decent guy with great customer service. The best vehicle purchased experience ever! Thank you all! I will be back again and of course I will highly recommend this auto group to my friends!
Symes Cadillac provides outstanding customer service.
Customer service at Symes Cadillac is the primary reason I purchased my automobile and plan to buy a new XT5 in the coming months. The service department at Symes makes it worth buying a Cadillac. I recently had to have several issues resolved on my SRX Premium Luxury AWD, which could have been a drama, but instead I was completely accommodated so that the repairs were entirely stress-free.
The Service Manager, David Taylor, sets a great example of how luxury service should be done. David Taylor is committed to excellence. As well, in the past, Diana Cervantez and Oscar Romero in the Service Department have provided outstanding customer service always maintaining knowledgeable insight regarding questions I had; however on this most recent visit, Service Representative, Roll Lee elevated the Cadillac brand immensely with her exemplary service.
Roll Lee provided a completely pleasant and positive experience in every aspect of the repair process. The repairs were done properly and efficiently and she kept me informed and advised throughout the entire repair timeline. Additionally, wherein I had concerns about issues, she managed the entire project -- sparing me the frustration of figuring out what to do and/or determining with whom I need speak. Roll Lee is awesome.
I have purchased many luxury cars over the years; including Mercedes, but the service I received at Symes Cadillac is far-and-above any other brand and TRUE LUXURY SERVICE.
Because of this I am now a devoted Cadillac owner and will recommend Cadillac strongly because of this amazing service I have received at Symes Cadillac. Symes does Cadillac proud.
Roll Lee always provided me with a prompt and courteous response.
A lot of places promise great service. Symes actually delivers great service.
by Betzalel Naftali Eichenbaum from Encino ,California
May 10, 2018
Service department very responsive and helpful. Loaners provided at no cost.
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