Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I decided after many miles of travel in my old car, it was time to look for something new. I reached out to this dealership knowing that my car had a lot of miles on it and I was probably going to be in too deep to make trading it work. They offered me well above what any other dealership had, allowed me to drive my new vehicle for the various appointments I had while they worked on the paperwork, called when it was all was ready. Went back to the dealership and was out the door in under 45 minutes.
I work with a wide range of dealers daily, and have to say, this dealership is one of the best. Highly recommend stopping in and seeing what they can do for you.
I found the truck I was looking for using the internet to search for it (drove 170 miles one way).
All the staff were helpful, patient , courteous and knowledgeable.
They waited for me to arrive after, closing hours.
Masood and Sam were my sales representatives - very good people.
Seems to me they start out by choosing only quality cars for resale,
which makes life easier for us all.
Their prices are reasonable, no need to play 'hard-ball' in negotiating
final purchase price.
Good luck in your search.
We were trying to find a car for my son finally found it at Magic Star Auto it's really good car and they gave us a good deal , the sales person who talked to us was so kind and great, unfortunately I forgot his name but he was the best and sold us a Scion tC with low mileag for a good price, so thanks for everything and will buy again from them,
I was searching for SUV couple week when I check online I found them through Internet it took me there lot I test drive the Chevrolet Equinox it was really nice car the price was right cheaper than another place they are really good nice and friendly I recommend for you go to magic star auto quick deal thank you.
Somehow there has been a review posted by supposedly me... This is NOT the case... I have known the general manager of this dealership most of my life... the sales process was easy, the salesman was a Delight to work with. He went above and beyond to try to get the car financed... We worked out a compromise that I would guarantee the vast majority of dealerships would not work out... this is an excellent dealership and people to deal with from MY experience...ANYONE who States or posts otherwise... Whether REAL or to elicit a reaction... Has never dealt with this dealership or has an axe to grind... The customer service was excellent... We were treated with respect and honesty up front... From beginning to end... I have no issues recommending the dealership to anyone... if you need a dealer that is willing to work and go the extra mile and truly earn your business... This is the one
From the time I agreed to buy the vehicle to the time the vehicle was ready, was two months. But if you can handle that, I have nothing buy good things to say. I got a great vehicle, at 30% less than the blue book value, repairs included.
I'm thrilled with my vehicle, and I'm happy to wait a couple months in order to save several thousand dollars! If you don't need the vehicle immediately, I wouldn't go anywhere else.
I have purchased five different vehicles for my family over the years, most of which being repairable vehicles, but my daughter's was a running & driving trade in. With every vehicle I've purchased from George, it's been a smooth process of finding exactly what we were looking for, including parts and labor, within a reasonable time frame and our budget. I continuously refer friends and family to East Coast Auto Source for their parts and vehicle purchases.
Although they're in the middle of nowhere, I can say this is quickly becoming my top reccomendation for friends looking for something new to drive, whether it's an everyday vehicle or something fun like a boat or motorcycle. I started with an old Cadillac Deville I wanted to rebuild for my son, and because they were so helpful the first time around, I've made trips back to get vehicles for my daughter, wife, and myself since. The folks at East Coast are a friendly, helpful bunch who will make sure you're a satisfied customer from the time you arrive to the moment you leave. I would reccomend them to anyone!
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