This is my second purchase through Pepe Cadillac and there is an obvious reason why I keep coming back. The service I received from this dealership was and always has been exceptional. My salesperson, David Persaud and the business manager, Frank Raniilo, both understand what it takes to sell a luxury vehicle... make your customer feel like the most important person in the room and give them what they want. I will continue to come back to Pepe as long as they continue to give me exceptional service.
The sole reason to use a particular Dealership Service Department is simply, "They have earned my business". I have multiple Dealerships that are more convenient but you have to use the one the just gets it done. Gets it done with a smile, professionalism, and never pushes for items I do not need, but makes sure I am safe. Kudos to Ronnie and his outstanding Team!
I had a strong coolant smell coming from the vehicle so I called and made an appointment. They had me scheduled for an early morning appointment. At the last minute I couldn't make the early morning so They let me drop it off the night before and pick up my rental. That was a big help. Jason called me and told me what the coolant leak was and that they also found the transmission cooler lines leaking. He told me it was all covered under my extended warranty which I was glad about. Another good thing about having the extended service contract. Was kept informed when the parts came in and when it will be ready. Got a call when it was ready and went to get it.Great service as I have come to expect.
My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
I had a problem with my leased car and the service I got from Marino was excellent. They took care of the problem. Also the sales person Rochelle was the best. She really knew how to help me and guide me in the right vehicle. Thank you north bay.
I purchased A 2018 Cadillac XT 5, From North Bay Cadillac, and I must say, I could not be more pleased! Joey my salesman was extremely knowledgeable about the XT 5, and explained to me in detail, about the three different models in this series. He and his mgr Michelle made the purchase process, very easy, with a no sales pressure presentation, I highly recommend North Bay Cadillac, and Joey as a wonderful salesman¿ to deal with!!
Last year we purchased my 2016 Acadia, told the dealer we would be returning next year to purchased another truck. Well its that year and we didn't even think to look at another car dealer. Went straight to North Bay and met with Petar. He was, funny and easy going. Showed us what we were looking for and fell in love with the Chevy Tahoe 2015 Black LTZ. Petar made sure to communicate, contact and keep us in the loop with everything, rates to financing.
We will always recommend family and friends to shop North Bay and Service Center. North Bay and its employees, from finance department to sales, everyone is treated with a level of professionalism that goes beyond the standard of customer service.
J & I thank you for making this sale a smooth transaction. Chris Werner for being a great manager and all the guys who had to work after hours to get everything together. Sorry for keeping you back! We appreciate it.
I cannot say enough good things about the customer service I receive at Westbury Jeep Service when Angela handles my service calls. She is courteous & professional, and she is always in a good mood. Dom is also amazing to work with. He takes care of everything and never returns a car to me that???s not perfectly fixed. Two of the best!!
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
Having my Cadillac serviced at Sarant couldn't be easier. They don't have a swanky waiting room like you find at some other luxury car dealerships, but every employee there truly makes you feel like a valued customer, from the service manager to the custodial staff.
The service is excellent and Joe Mastretta wonderful
by florika5612 from DealerRater.com
December 5, 2018
The service has been wonderful from the first time I brought in my car for service. The purchase of our New XT -5 from our salesperson John Nassour easy to work withand very professional. Your dealership is neat,clean and makes one feel extremely comfortable. Thanks for having such wonderful people that work your dealership as well as the service you provide.
Keith Bobrick was excellent. He walked me through the whole process of buying a new car (in a timely fashion) and never bullied or pushed me. Never made me wait long either. Thanks a lot
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.