Erik Brown was very knowledgeable, friendly, and personable. He showed us what we first asked about but he listened to our comments / wants and showed us a vehicle that fit us and we ultimately purchased. He showed us the different features of the vehicle and assisted us in setting up items we weren't familiar with. Gary(used car sales) and Dan (financing) were also extremely helpful & friendly. Gary worked with us to come to terms we were satisfied with and Dan provided options (one that I chose) to provide better future service. The only reason I didn't rate the Buying Process as excellent was because your computer system was up & down and it took 2.5 hours to get the paperwork completed.
I have been a long time customer back to the days of Jack Yarber. Picked up screw in tire on my Mercury suv and slowly losing air. Since I purchase these tires here, (Arrival time 7:50), I thought I would get in and out before further damage to the tire in question. Service "advisor?" said he had several oil changes and others ahead of me and could'nt get to it for about 3 hours. So much for customer service. Loyalty here is a one way street.
I wish we had went here first - would have gotten about 3 hours of our life back. No BS, No hassle, no back and forth with the mysterious negotiator in the back room - this place was great! Ask for Johnny V - straight shooter, you will not be disappointed.
have been in contact--and they have responded back
by Fred the Father from Franklin, TN
June 8, 2018
I have been in contact but have not actually visited the dealership. The sales rep(S) has been in contact with me and they do have one, possibly two, cars that fit the criteria of what we're looking for.
Parks truly cares about their customers. I have bought a few new cars over the past 3 years and this experience blew all other dealerships out of the water!!! Sean Brink is an incredibly knowledgeable salesman and really helps you to understand the pros and cons of all the cars you have questions about. We drove from 2 counties away for a specific car and now we won’t shop anywhere else. Parks cares about you as a client even after the sale has been made. If I could give 6 stars I would!
Chad Carter took care of all of my automotive needs. He was very Professional, Kind and Courteous. He was NOT HIGH PRESSURE. He helped me in all aspects of the sales process. I would recommend CHAD CARTER to anyone looking for a NEW or PRE-OWNED VEHICLE. Just ask for CHAD CARTER, You won't be sorry.
Everyone is always kind to me. They never are pushy. When I make appointments, they respect my time, and drive me home or to work as needed. They also make me coffee and give me water.
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