by Esperanza and Manuel Montiel from Bakersfield, Ca
February 5, 2016
I wanted to tell you, my whole experience from start to finish was professional and enjoyable. The Denali truck we purchased is exactly what we were looking for. My husband and I would recommend the dealership to anyone looking for an excellent used automobile. In a world where we don’t always have the best experience in a car dealership, this was great. It is without hesitation that I would buy another car from Naranjo used Auto Sales. The general public perceives a car salesman to be the kind of guy you’d better watch out for when buying a used car. Mr. Pina, you’re definitely not in that category. My Denali Truck is absolutely beautiful and it passed inspection without a single comment. I got a competitive price on a certified vehicle; and every promise was met. I am more than pleased with the high-quality product and service I received from Naranjo Used Auto Sales.
2500 Ram had check engine light and 4 recalls!Great! I Let's just say the reviews were not positive for most dealership service departments,including this one!Reluctantly I called and left a message and later that same day Brenda called with instructions and set an appt time. (was about a week out! Haddad rudely informed me it would be two!!) Arrived at the appt Thursday morning and was greeted with enthusiasm by my service girl Amanda. She is very pro!Real genuine and soothing in an annoying situation, like potentially not having your ride for days! I picked my truck up on Friday @5 right before quitting time at 6. Only two days! I saw zero poor attitudes and everyone was buzzing around getting things done. She also sent informative emails and reminders all throughout the process documenting everything!! I was worried for nothing,Just sayin!
It was past time for a service recently when my Sonata developed a bad rattle/clicking in the steering column. I set up the appointment for a few days later. The service rep was courteous and friendly and described two recent recalls that would solve my problem in a couple of hours of service time. He called me at home to tell me my battery was showing some signs of failing and asked me if I would like to replace it. I did. My car was ready with a courtesy wash and no more rattle in the steering. It was a very pleasant experience as always with your service center.
This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
This is a very professional and well qualified place, They were extremely friendly and professional. I've got Maserati Levante and it has it all, looks, performance and comfort. The growl of the engine puts a smirk on your face that will make you take the long way home. I highly recommend this place to anyone, you will be satisfied and will continue to do business with them.
Lorenzo in service does an excellent job. We have been taking cars to him for 8 years. Always has my car back to me in a timely manner. Great customer service!! One of the reasons we keep buying Chevy. The service department is unbeatable.
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