At first I had my doubts , but I can tell you that Brian and Debbie work together for me and resolved my issue , the dealership really step up their customer service. I would like to thank the whole team and express how happy they have made my experience !!!!!! great place with some real caring people . THANK YOU
I have made to purchases from your dealer ship and I have to say I have never been treated so good and felt more at ease as I have with you and your staff. Y'all make it happen . thank you Debbie and Anthony. You have got my business for years to come. Thank you so much., And i love my new Jeep!. Your fianance manager is also very good as well .
We really weren't planning on buying anything the day we went in. We wanted to look around just to see what was available. Matt Lam (salesman) spent so much time with us and was professional and personable. He made my husband and I feel like we were old friends of his. He was very forthcoming with answers to all our questions. He took a great deal of time with us and really cared about our needs. There was no pressure to buy something, just friendly helpful advice. We had a similar friendly helpful experience with Phil Burrovgls (finance). After buying we received calls from staff and Matt thanking us again for our business. We are pleased to give five star rating to every aspect of their service. We will and are recommending them to all our friends and acquaintances. We couldn't be happier, thanks to them!
My experience here at Whitmore Chevrolet has been absolutely over the top. In fact the attention I've received here allows me to recommend them for both finding the vehicle you want and their follow up service. The staff has always provided great customer service. i love my Tahoe. Five Stars all the way....
I had a very good buying experience. I have been looking for a used vehicle since the beginning of the year. Some dealerships were awful, I had one treat me like a child screaming at me because of their mistake telling me I should start going to junk yards it would be the only place I could afford a vehicle. I bought my 06 Chevy Avalanche from Whitmore. My salesman was helpful with my questions and because of different requirements in Va was helpful with the DMV and registering my new vehicle. They took my trade in and topped my new truck off with gas. Everyone in the dealership was genuinely friendly and very accomedating. I know have the best looking truck in Northern Va. And I am so much happier.
As my first experience with any dealership working on my vehicle, this was a bad experience. They scheduled me to come in & after waiting over 2 hours (with a 2 year old!), came to me to say they realized the parts were missing & they could not fix my vehicle at this time. Something that I feel could have been mentioned in 5 minutes, not over 2 hours. Plus they were not very apologetic or for their mistake. They ridiculously offered me to take a vehicle of theirs for the day in hopes of possibly finding the parts & fixing my car later in the day, but they could not offer me a manual transmission vehicle. I have never driven an automatic before, and was not going to let my first time be with my 2 year old son in the car, so I took my vehicle home because there was also no reason in the world to leave my car there for who knows how long with it not even being worked on. We rescheduled & fixed my car later that afternoon, but this was just a ridiculous experience.
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