First time car buyer, and I don't think I could of had a better experience anywhere else. The staff were very friend, knew exactly what they were talking about, and exactly what I wanted. I would recommend this place to all friends and family that are looking for a cadellic!
I'm very impressed with the professional nature of the Ide Staff. They were personable, helpful, and most importantly honest. My salesman was fantastic and answered my many questions and offered multiple resolutions to each. I'm surprised that this whole process was so easy, efficient, and not stressful at all. I would highly recommend letting Gerry help you with your next vehicle.
Just leased a 2019 Jeep Cherokee this week! What a present experience, Pete was beyond helpful even driving to another dealership to get the color I wanted. The entire staff was so friendly and helpful. I would highly recommend this dealership and Pete!!!!
Bought new in 2012 from Brandon Taccoe. Came back 2018 bought new again . This time Hoang Levin who went out of his way. Never gave up on me and got me the lowest interest rate possible with payments I can afford . He really fought for me. He really listen to me and was honest about everything. He needs to be promoted . I was not pressured in any way. I would go back again to Hoang Levin every time and recommend him to anyone who is looking for a vehicle. So Fabulous. He really cares about his customers. Fantastic job . I left with a huge smile on my face in my brand new 2018 Jeep Renegade with only 6 miles on it. Xmas came early for me. Much love
I've been taking my Chevy vehicles to the Doyle Chevrolet service department for years and have always been treated with awesome customer service. So when the time came to purchase a new vehicle I did my research and decided to look into the Chevy Traverse. I stopped by randomly on a Saturday afternoon and met Phil Kunzer. He took the time to show my wife and I a few Traverse's on their lot, demonstrating and explaining all the features. We explained we just started the process and needed time to do our own research on various vehicles. Phil has been in the car industry for decades, but he's not the cliche car salesman. He allows you the time to go through the process at your own pace unlike other salesmen who try to close you within a few minutes. This was so refreshing. My wife and I researched and test drove the Explorer XLT the following week while staying in touch with Phil. He was very responsive to our emails and when I mentioned we wanted to come back for a test drive he had everything ready upon our arrival. I mean everything, he literally just handed us the keys as we walked in. This was completely different than my experience with other dealerships where I made appointments and ended up sitting around waiting for assistance. When we returned from our test drive my wife and I knew the Traverse was the vehicle for us. Phil was still a consummate professional, taking the time to go through different quotes and making sure we understood each detail. I admit, I never liked purchasing vehicles as I feel car salesmen are all the same, i.e. quantity over quality. However, Phil made us feel like a valued customer and treated us with patience and respect from beginning to the end. I would highly recommend Phil and the Doyle Chevrolet team if you're in the search for a new vehicle.
Last week on my drive to work my wiper blades stopped working, I was fortunate in that I was not far from Ralph Honda when it occurred. I explained the situation to Service Advisor Steve Pecora, and as is always the case when I have dealt with him, he was very accommodating. Even though he was short of technicians that day, he said he would get someone to look at my vehicle. When he realized the shuttle driver was going to take a while, he found someone else to take me to my place of work, Steve communicated what needed to be repaired, and the part I need was ordered and the repair was complete. Steve also had the technician complete some recall work that was needed, This type of customer service is why I have only had service performed at Ralph since I have owned my 2011 Accord.
My Honda Accord had an air bag recall. I brought the car in on July 2018 because there was noise when I applied my brakes. Said they couldn't hear any noise but cleaned debris behind brake rotor. Driving home, noise still there.
Nov. 28, 2018 brought car back for recall - mentioned noise still there - resurfaced rear brake rotors, cleaned serviced and lubed rear brakes.
No more noise when I apply brakes.
High marks for Steve Pecora for how busy he was that day
I am satisfied with West Herr for their prompt attention to my needs. I am a busy career person and don't like to waste time. They delivered cars the next day; I realized I preferred a different make/model following a test drive. They didn't complain so they delivered a different make/model the next day. After the test drive, I immediately purchased a brand-new car that matched my needs and drove home with this "dream" car that night. Within a few days, my goal was accomplished. The team was professional, honest and caring. I strongly recommend West Herr. I'm happy I made the right decision. Thank you!
I found a car at this dealership on cars.com and was able to go see it that same day. They had it ready when I got there and I never felt any pressure buying the car. My salesman was Patrick and he was so kind and helpful. Their prices are outstanding and they really go above and beyond for the customer.
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
My experience with Eagle's Wings Automative was really great! Doug worked with me, waiting for a loan to go through, knowing I genuinely wanted and needed a new safe vehicle for my family. Love my new vehicle and would definitely return and recommend to others!
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