My experience was amazing! I dont have good credit, and was nervous, but everyone was so friendly and down to earth it made my car buying experience so much fun! Im in love with my suv (nissan rogue.) Randy really took the time to work with me and explain things, were upfront and honest, and i feel i got a very good deal. I will never go anywhere else to buy a car. Randy was amazing, and I feel they are prob all great, was up there for 2 hrs and talked casually with most the guys there and it was a very friendly atmosphere. I'm an EXTREMELY happy customer!
As most car buyers, I was questioning my decision about which vehicle to purchase. Brandon spent a lot of time with us one day working numbers while his co workers entertained our 5 yr old! Then we left to test drive a vehicle somewhere else, to make sure I didn't like it better! We were pleasantly surprised when Brandon offered to meet us on his day off to make the deal happen (the only day my husband and I have off together). After receiving horrible customer service at Coughlin Toyota in Heath, Brandon was the light at the end of the tunnel! lol Thanks for your hard work and great customer service!
My experience started out good. The car salesman was great. Then everything went downhill. The guy who does the paperwork seemed upset when I didn't get any additional warranties. I thought my car would be washed and have a full tank of gas before I left, but I was wrong. Also I was forced to pay for a temporary license plate because no one could get the screws out of my old license plate. This was just a ploy to get more money from me. When I mentioned all my problems in emails I was ignored. When I tried to call them, I was left on hold or hung up on and no one ever called me back. Once you pull off the lot, they don't care about you anymore. I would not recommend anyone to buy a new or used vehicle from them.
I bought an Equinox at Don Woods and stopped to check on an extended warranty for it, with the price of the warranty I was asked if I had thought about trading in for something new which I never dreamed I could do. Well I left in a new 2015 Silverado 1500 truck loaded and I couldnt be
Happier. I love it and our salesman Randel did a great job. Thank you all. Now I don't have to worry about a warranty. Thanks again. Jerry
I'm from Utah and bought a truck unseen. The pictures didn't show everything that a used truck may have in wear in tear so that is where I asked questions about everything I was concerned about. The owner disclosed the things wrong with the vehicle and when I got it, it was just as he said. The truck is in very good condition and I know that I will get alot of years from this truck. Thank you CBI
Best car shopping experience I've ever had. Zero pressure. Zero games. Great selection. Great customer service.
I drove 2.5hrs to this dealership not knowing what to expect. Told my wife for our next car (as I will advise friends and family), it's worth the drive. Greg and Casey were amazing throughout the process.
Simply put, shop here. You won't be disappointed. They'll ruin it for other car dealers...
This was a nice place to buy a used car. They let me test drive the car on my own. They provided all of the information I asked for. They were reasonable when it came to negotiating the final price. My biggest critique is that when it came to doing the paperwork, they pushed pretty hard to sell several types of additional coverage. Be strong and direct with your position and they pretty quickly reduced the prices of the coverages. Overall this was generally a good experience. Also Licking County has a relatively low sale tax especially if you’re coming from Columbus. The drive is definitely worth the effort.
I purchased my Honda from Alec Alksnis, he made the experience fun and was extremely Knowledgeable!! I really appreciate the time he spent with me going over all the features of my new car! Highly recommend purchasing your next car from Alec!
I had searched several dealerships and discovered that the used inventory at this dealer is far better than most. The staff and GM are all very well informed and delivered what they represented including a reasonable trade in allowance. Overall awesome experience!
Needed warranty work completed. Required leaving vehicle for two days. Coughlins provided shuttle service to and from Chillicothe. Repairs were completed professionally and without any cost to me. Highly recommend this dealer for sales, repairs or just plain window shopping if your in the market for a new or used vehicle.
I recently purchased a GMC Terrain from Coughlin and it was absolutely the best car buying experience I have EVER had. Shanna, the saleswoman, was absolutely the best. She was professional, yet I felt like I was sitting there talking to a friend. She is an absolute gem! I was literally in and out in less than two hours, test drive, financing and all. I didn't feel pressured at all and everyone that I came across at the dealership was super friendly, helpful and wanted to make sure I was COMPLETELY happy with my buying experience. I will DEFINITELY go back to Coughlin and refer my family and friends there!!!!!
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