Joe, Henry and Fran went out of their way to make everything perfect!! I have to start off by saying this was a journey I’ll never forget!! It started in Florida where I’m from and I was originally going to buy a car in Atlanta. However, the car in Atlanta was not the car promised to me over the phone even through pictures and videos. I was so upset because I sacrificed leaving my family for this car. I immediately picked up the phone and called Ridesmart Auto which was my plan B. Joe answers the phone and I begin to tell him what my current situation was and how upset I was, he first called me down and when I was able to get back in a normal state of mind we began talking about the car he had in stock that I was interested in but I was very cautious because of what I just had gone through. He reassured me that the car was exactly what he was describing and for some reason I trusted him and I believed in him just by the nature of his voice. The only obstacle now was, I was in Atlanta and Joes car was in Pennsylvania. I took a deep breath and I told him I’m on my way!!! I saddled up and 15 hrs later during my road trip there I get a phone call from my wife that my 1 yr old broke out in hives. Now what???? I picked up the phone called Joe as I’m driving trying to come up with a plan because the original plan was to trade my current car in for the ne VW and drive it 24 hrs bank to Florida the next morning after we did all the paperwork. It couldn’t be so perfect right? At this point I called Jet Blue and a buddy of mine got me a buddy pass for the next morning to fly out of Philadelphia at 9 am. Brilliantly Joe offered to send his employee Fran (which is an awesome man) to meet me when I arrived at midnight at the airport with all the paper work in which he did and worked out perfectly!!! I couldn’t thank them enough and none of this would have came close to happening if Ridesmart auto was as flexible and reliable as they were. I arrived home and finalized everything with Henry in their finance department and my VW golf TDI which is even nicer than they described in my opinion was shipped to me and I’m now enjoying it more than ever!!! I highly recommend this team and dealership and consider them fronded for life at this point. Job well done guys ;-)
This is what the car buying experience of the 21st Century should be like. Gina contacted me immediately, took some of my information over the phone and I was there at 9:00am the next morning. The experience was easy, low pressure, and enjoyable!
Del is very thorough and detailed oriented with helping you make the right decision that fits your needs.
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