I had a great experience in buying my used car. The staff was very accommodating and very friendly. Sales person Dulce Cuevas made the whole process very easy and not stressful. Very professional. Sales manager Sebastian Olivares was a great help. Over all the best sales staff I have ever experience. Thanks to all at County Ford. Will refer to others.
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buying process was easy and very pleasant. I will recommend this company to my friends and tell them to ask for Nasser! Thank you so much for being so respectful and professional.
Impex Auto Sales made it possible handed me the keys to my dream car! Everyone was soooo accommodating, as this was my first time purchasing a car. I just graduated college, and I was able to get the exact car I wanted! If you are looking for a great car and you don’t want to feel hassled, overwhelmed and value honesty, please request Mr. Will Norwood! He was such a laid back salesman and wasn’t pressuring me to make a huge decision quickly! He told me everything I needed to know and eased any concerns I had. Everyone in the dealership was extremely kind! Shelby (The receptionist, I believe) always answered the phone respectfully and had such a great attitude. She even texted me after my first visit to ask how everything went. Mr. Allen Hunt helped me with the financing portion of the process and he was extremely friendly and professional. I felt comfortable throughout the entire experience. What I also like about Impex is that they offer amazing and AFFORDABLE warranty packages on their vehicles. I chose the platinum option which gives me free oils changes, mechanical maintenance, tire maintenance (for 2 years) and GAP insurance (for the duration of my financing terms)! I am so thankful I chose Impex Auto Sales! Thank you again Mr. Will for all your help!
Who would have thought buying a used car would be such a painless and, actually, enjoyable experience?!? Customer service is second to none! These guys are hard workers committed to satisfying the customer. I am so happy with my purchase! I'm sorry I only have 5 stars to give.
Great experience! The entire process was so smooth...no pressure, no false promises...these guys keep their word and care about making their customers happy! Thank you, Impex Auto Sales!! I am LOVING my Maxima!!!,
Just bought a new vehicle from JJ Rogers at Crown Honda. Very honest dealings with us and gave us a great deal. The vehicle was just what we wanted and JJ worked hard to make sure we were well taken care of.
The best car buying experience I have ever had. Steve Lynn respected my budget, learned my needs and wants, and found me the perfect car which also was certified. PLUS Flow offers an additional limited warranty at no extra charge. Took the worry out of choosing a car. I am pleased with the entire experience. They will go out of their way to make sure you find the car you want and it meets your expectations before driving it home.
Needing to buy a van while a hurricane is heading our way, definitely had me starting out in the negative. I spoke with multiple dealerships & physically went to six others. The service Jayson provided was completely opposite of what we experienced with all of the others. He answered all of my questions, addressed any concerns and wasn't pushy or in my face. And anyone looking to buy a car/van knows how rare it is to not have a fast talking, in your face salesperson. I knew what I needed when I went in & he respected that & didn't try to put me in something else. The young lady that processed the paperwork for me was also very pleasant to work with. We WILL be heading back next summer to buy my teenage daughter her first car & she's already made it clear that she wants Jayson to be who she works with!
These are some down to earth and great people to purchase a vechice from. GM Toby made me feel like I was home with family while purchase my new truck.Great hospitality I would recommend to anybody that needs a new car or truck.
Durham Auto Mart is an excellent auto dealership! Jayson listened to me and delivered exactly what I wanted. The buying process was quick, easy and painless. I live in carteret county and drove all the way to Raleigh just to buy from Durham auto. I will definitely buy my next car from them and recommend them to my family and friends!!
I shopped for 5 months and I finally bought a certified 2016 Equinox from Steve Lynn because he was professional and treated me like a person.
He knew all about the SUV and checked and fixed all my concerns. He also took time out of his busy schedule to personally deliver my car to me when I was in a tough spot with my busy schedule.
TJ did a great job of getting me in the vehicle I wanted! The whole process was painless and I knew the whole family when I left. Toby made sure everything went smoothly and that I was completely satisfied with my vehicle!
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
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