Went a different direction, But a great experience
by gvandergriff from Rocky Point, NC
July 29, 2018
Called about a Equinox for my mom. Aron took my questions and said he would have Dean (the sales manager) call me back. To my surprise, less than 5 minutes had passed before Dean did call me back. He spent about 20 minutes on the phone with me answering questions, worked up a price, and emailed it to me. The price was easily the best quote I had received from over 6 different dealers. Mom ended up going with a different manufacturer and model, but I know when its time for a new truck who I am going to call 1st. Very easy people to deal with. Great service!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Went in for an oil change on my vehicle. While waiting for the service to be completed; I walked around the new pickup truck lot. I like a particular Colorado pickup truck. Dan Nelson was the salesman that I worked with on the purchasing the truck. He listened to my concerns and helped me worked thru several issues. We did arrive at a price that I could accept and I purchased the truck that same day.
The people were quite friendly towards me. That Chevy dealership was on of the larger ones I have seen and the facility was in great shape.
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