From the first contact with Ladonna to Rick being very helpful, Ralph doing an excellent job with the paperwork and even after the sell with John helping me to use my $100 coupon to purchase my accessories it was a great experience.
This place made shopping for a car such a pleasant experience. Angie Gue was very helpful and great to work with in helping us find a new jeep!!! I can't wait to buy another jeep and it will definitely be here!
DJ was the first and last person I dealt with at Glocker. He was the first to welcome me the first time I pulled in to look at a car. He was very friendly, and concerned about what I was looking for. He answered all of my questions without frustration and got me the car I wanted. I would recommend him to my friends and family.
We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.
The sales manager was slurping on a popsicle during the whole length of our meeting. Very unprofessional, especially by a grown man in his position.
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