When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.
Love the truck but not the dealership
by Lessika from Indianapolis, IN
January 4, 2019
I love my Suburban LTZ!! I just wish it had four wheel drive. Everything else is excellent!! Heated and cooled seats, heated steering wheel, dvd package with wireless headset so I can listen to music while they watch movies, sunroof, backup camera, park assist and much more!!
It was time to trade in my truck and to be honest, the only reason why I ended up at this dealership was because they had the truck I wanted. So I made contact to see if we could make a deal and well they appraised my vehicle at less then I owed. So I thought that I was taking my business else where but then they offered me more then I owed. I was very pleased but worried I couldn’t afford the truck I wanted. Then I started talking with Kyle about financing. I told him what I wanted for a payment and he made it happen. The next hurdle was showing up to trade in my truck two days later when the check engine light came on. I was now dealing with Noel. I thought for sure that the deal was off but Noel reassured me not to worry and that he would do his best to get me in the truck I wanted. After some waiting he came back and we walked in to sign the papers. I was thrilled then Noel asked who my insurance was and if I was interested in taking a look at lowering it, i said sure and he made some calls. After about 20 minutes we found a company that lowered my insurance by $80 a month. Overall it was a great experience and I would highly recommend this dealership and it’s fantastic staff to everyone. Thanks
by Brandon from Terre Haute, IN
January 8, 2019
Wanted this truck since my dad bought one. Great quality, very comfortable ride. 327 engine is slightly less impressive than the 350 engines in the older silverados. Notice a grab in the transmission when letting off and reapplying the accelerator, but mechanics say its the nature of that model. Otherwise very satisfied.
I just wanted to write that I had an excellent experience purchasing an SUV from Goss Dodge this week and wanted to personally thank Denny Johnson who assisted me with my Jeep acquisition. Denny was very personable attentive and an active listener as to the type of vehicle, price range, colors and options I was interested in. He came up with several different models and price ranges for me to consider. He respected my time and wasn't trying to deliver a hard sell. As a sales professional myself I really appreciated his low key yet, amiable and helpful manner. He worked around my schedule and got back to me quickly despite be busy himself.
I wanted to recommend Denny Johnson to anyone looking to Purchase or lease cars and trucks both commercially or personally.
Thank you Denny and to the Squad at Goss Dodge to have ensured a very smooth and transparent purchasing experience.
Dream truck and rides like a dream
by NewChevGuy from Fairview,Alberta
January 11, 2019
This truck is perfect for me. Its not the loaded model but it has all the basics for a comfortable ride which is really what you only need for a starter.
Purchased my fourth vehicle from Goss, a Ram 3500 mega cab. Steve was awesome, told him what I wanted and he came up with it to a tee! Finance department was awesome as well coming up with better finance then my bank I dealt with for yrs! Thanks! Guys!!!
Most reliable truck I’ve owned
by Charles.proctor from Clarksville TN
December 21, 2018
As active duty service member with a family of four money is tight so buying a car that is reliable for a good price take a lot of stress off my shoulders. Finding this vehicle was easy and credible.
Ben was an absolute pleasure to work with. He responded quickly and has a straight forward no pressure approach. He took the time to listen and focused on me versus just closing the sale. Overall the buying experience went as smooth as possible and I would highly recommend working with Ben and his team at Goss Dodge.
Happy little car
by Little Red from Fairborn,Ohio
January 13, 2019
Although at first I thought it might be to small for my family. But it is surprisingly roomy. Has pep and everyone seems to think it’s a sports car. Ha!! I haven’t had a SPORT car in over 25years “I’m old”
Fortunate enough to work with Ben who listened to why my family needed, took the time to seek out the right fit and then further extended himself by finding us a great price. We were really happy with his knowledgeable trustworthy service and impressed by how he followed up a couple weeks later after he knew we were taking the new Pacifica out for its first road trip. Great working with you Ben!
Best Car Ever!!!!
by jonnie from atlanta,ga
January 11, 2019
This wasn't my first choice but I am glad it choose me(haha)..It runs smoothly,has lots of room,has all the latest gadgets and very stylish.I compare the body style to the bmw or merecedes .
This was my first time purchasing a new car, and I am almost certain that I will forever go through Kia Berlin City, and I will also be using Phil ( the man who sold me my car). They are efficient and truly try to get you into a car that suits you and your needs, at a reasonable price!
Owned other Tahoe , new one not as good
by Johnnyecolab from Jacksonville, Fl
January 7, 2019
New one seats not as comfortable, sits to high compared to other brands. Gas mileage is better , premium ride suspension I fill is not up to expectations. Price is to High for product offering.
I leased a Kia and I enjoyed my overall experience at Berlin City. The staff was knowledgeable and helpful. The vehicle is fun to drive and gets great gas mileage.
The worst truck I have ever owned, I warn people t
by Chevrolet is awful from Hanover Park, Illinois
December 30, 2018
I have owned this car for less than two years and have been into the service department more than 14 times. I don't make a lot of money in life and I finally could afford a new vehicle and this was the worst choice I have ever made in my life.
This was just supposed to be a service appointment for our 2015 Kia Soul. I had received a few emails about the great deals on new cars and how combined with what I could get for my used Kia that I could be driving a new car for less. So out of curiosity I started checking out the new 2017 models online. I was impressed with many of the the new improvements I read about, safety being the primary one. So I decided while there I would take a look at the new Kia Souls. It was something to pass the time while I waited for our car to be serviced. In October 2015 we traded in our 2013 Kia Soul on a new one at Berlin City and the buying experience was the best I ever had purchasing a car. (Read my review on that from (October 31, 2015). We live 2 hours from the dealership but it is the only place I go for any service regardless of how big or small it may be. I know it sounds crazy to most people to drive 90 minuets both ways for just regular car maintenance but I have several reasons. There are 2 types of employees at Berlin City, the ones that treat you like royalty and the ones that treat you like family. No matter which you deal with, you look forward to the visit and leave feeling good about yourself. Over the last 2 years I have dealt with a fantastic Service Team on several different types of service. Ryan Maxwell and Austin Hemingway have always been great to deal with. They accommodate my scheduling needs and get me in and out of the dealership as quickly and painlessly as possible. They are very knowledgeable in their work and trust worthy about the vehicle needs That is why I keep making the long trip. Eric Smith the Servise Manager should be proud of these employees. We were going to wait another 2 or 3 years to get our next Kia Soul and as I said this was just supposed to be a scheduled service appointment. The first thing that started to change that to buying a new car was when I arrived. I was lucky and found a parking space not far from the entrance, however I am 65 and use a cane. I noticed a salesman saw me getting out of the car and started sprinting across the showroom to hold the door open for me. After welcoming me to the dealership he rushed back into the room to work with customers he already had. This nice gesture was much appreciated and gave Yousif Yousif an A+ in my book. After dropping off my keys at service and a little chit chat with the guys I went to find Yousif. The couples he had been working with were now in Finance so we went to look at the new 2017 Kias. The only Caribbean Blue (the only color we would want) had just been sold. We still looked at some and Yousif was very knowledgeable about the improvements. We took one for a test drive and by the time we got back Yousif could have sold me right on the spot if it had been Caribbean Blue. He took me to see Dedrick Casab to see if one could be found. After a lot of work Dedrick found a 2018 they would have to bring in from out of state.. I had specific things I wanted and a specific monthly payment but most importantly I did not want to put out any money. Yousif and I worked on numbers and Dedrick and I worked on the accessories that I wanted. Remote start and heated seats would have to be added after the car got here but we worked it all out. Yousif and Dedrick were great to deal with. Two more employees Berlin City should be happy to have. The final step in the process was with the Finance Manager Todd Maynard who helped Dedrick get the numbers where I wanted. He kept checking to make sure I had all the features I wanted or that the service team was going to install them later. Todd helped me with all the paperwork, making sure I was getting all I had asked for. All the people at Berlin City Kia were great to deal with and it is the only dealership I will ever use for service or buying a new car..
Car is poppin' for the price
by SatisfiedSean from Elkhart, Indiana
January 7, 2019
Definitely feel like i got some bang for my buck on this one. The Gas mileage is OUTSTANDING!. Sleek little car with a ton of interior space and ridiculous get up and go for such a tiny, gas saving engine. I think overall to say I am pleased would be an understatement.
I was promptly contacted through Cars.com about a truck I was interested, and even though I ultimately did not purchase I was thankful for the quick response
by AngelaM from Virginia Beach, VA
December 29, 2018
We own a Pilot too and there is not comparison on trunk space, rear visibility, and comfort. The Tahoe is big on the outside and small and uncomfortable in the inside. The third row seats are horrible low, not space for legs, and hard. There is not way to fit 3 suitcases in the back and maybe not even a big suitcase. We barely fit only 2 carry on suitcases on our family trip. You pretty much feel claustrophobic in the third row. I can’t say enough about how poorly designed the 2019 Tahoe 7 seater is. The old 2011 pilot we have is 150 times better, spacious, comfortable, and all the good things a SUV should be. Truly disappointed!
I called up the dealer, since I saw online they offered FREE VT state inspections, wanted to find out the details, assuming there was some catch, since everywhere else in the state charges $50-$100!!. Come to find out it is exactly what they say. FREE. FREE for anyone, and there is no hidden fine print like you have to have purchased your car there etc. I did not buy my car from them, and they had me in and out in less than an hour, and didn't have to pay a dime. Treated me like I had spent a million dollars. The whole experience was great, from the time I checked in to the time I left they kept me informed, and delivered on everything they promised. Everyone was friendly, must have been greeted by 6 different people in the time it took me to walk across the showroom to the waiting area. Thank you Berlin City Kia service team, job well done!
Very reliable vehicle. All comments were : Nice..
by Hub Silverado from Monroe NC
January 6, 2019
This is the best truck I have purchased. Plenty of leg room both front and back. Color both interior and exterior is wonderful. Dash is easy to understand. Overall very well.
I owned a 2004 Avalanche and was really hoping GM would offer a 2018 model. When that didnt hapoen, I searched extensively for a clean, low mileage 2013- the last production year. SCORE! Very happy. The mid gate and side bed tool boxes give me everything I need in a truck while the interior gives me the comfort and style of a full size car. Ive never met an Avalanche owner that didnt love them. I would buy a new one without hesitation.
Best car buying experience in all my years of owning/ leasing.
Nice crossover vehicle
by Lmc924 from Michigan
December 7, 2018
I like this truck a lot...the ride is excellent, and it handles like a dream...i wish it would accelerate a little faster, and it slides quite a bit in slippery snow conditions...it gets through deep snow great though...overall its an awesome choice...great family vehicle
I was happy to have the car repairs done in a timely manner. Not a lot of hassle either.
car runs good now.
Great little car
by Kalli from Hayti
December 29, 2018
I have a 2017 Chevy Sonic Premium with Turbo.
This car has pep. I would suggest getting a turbo no matter your needs as it will help you negotiate traffic. This car has comfortable seating as my Acadia which I downgraded from. It has heated seats and steering wheel, the steering wheel doesn't seem to get very warm but I hardly use it. I hate keyless start but that's kind of standard anymore. I've left my car running a few times when I get out of it on accident. I was looking at an Impala Premier but couldn't find a price I could afford and have trouble driving "big" vehicles hence my downgrading from an Acadia
I haven't had the Sonic in the shop yet. I bought it used with 46,000 miles and have put about 10,000 on it. It's a comfy car and my husband who is 5"11 even agrees that is comfortable. It is a tight car no doubt. It is slightly loud but I'm used to it with other vehicles.
It's a very fun car to drive. It has a huge trunk and fold down the seats for more room.
The ride is a little bumpy due to the low profile tires, I would like to get some different thicker tires for a more cushioned ride but other than that I wouldn't change much.
by LEE AND BRENDA DAUNAIS from SARANAC LAKE NEW YORK
August 23, 2018
CORY IS LIKE THE ENERGIZER BUNNY. HE WENT WAY OUT OF HIS WAY TO MAKE THE SALE. WE WILL DEFINITELY STAY WITH DELLA AND PREFERABLY WITH CORY. JEAN HAS INSTILLED A FAMILY ATMOSPHERE AT THE DEALERSHIP. IT WAS A PLEASANT EXPERIENCE. ALSO, JEFF AND TOM IN THE SERVICE DEPARTMENT DO A FANTASTIC JOB. BRANDON MAKES THE PAPERWORK INVOLVED ALLOT LESS PAIN FULL.
LEE AND BRENDA
Will never buy a Chevy Colorado again!
by Boughtapieceofcrap from Kansas City, KS
December 18, 2018
I will never buy again, nor do I recommend it to anyone. My remote start will not heat up the truck sufficiently. After complaining about the defroster not getting hot, I was told it takes 40 min for that to happen. So if you live anywhere where the temp gets below 32 this piece of junk will not defrost or thaw out! Only buy if you can store in garage!
Own 2014 Silverado and I love it but I've had alot of problems ..no matter how many times I bring it to the dealership they can't find the issues... running out of warranty and problems still not fixed..
Matt was very instrumental in my overall experience. He's a highly personable man with extensive knowledge about the products he's selling. He made the whole process easy and it was a pleasure to work with him. I'll be back.
by Deedee22 from Salecreek tn
January 1, 2019
This car was what I need,It is good on gas.It has plenty of leg room.It's a comfortable vehicle. A good car and it was a reasonable price.our salesman was very nice and he loved to talk.
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