I have been going to this dealership for over a year now and have had good and bad experiences. One thing I can say is that is something goes wrong like they will work hard to fix it and make things right. I would recommend this dealership to anyone. Like any dealership you will have good and bad but I think they appreciate the business and work hard to show you that.
This is an awesome dealership! Buying a car can be a grueling experience, but everyone at Baldwin was super professional and courteous and wonderful to negotiate a deal with. I will certainly buy from them again!
I bring my Chevy Malibu here for service regularly and to date have never had a problem. My experience is that they do what they say they'll do, every time. If they diagnose issues with my car other than why I brought it in, they'll inform me, but no pressure to perform any repairs other than what I want done then. And they always have the work completed on time.
I went in for an oil change and tire rotation. My car was taken immediately, and, as usual, the staff was very courteous and knowledgeable. I purchased a vehicle from this dealer 6 years ago. I did not purchase one on this occasion.
A friend of ours recently purchased a truck from Bill Hood Chevrolet and recommended them to us. We drove almost 2 hours to get to this dealership.
Jerry Rhodes and Vince made buying a truck fun instead of tedious. I fully appreciate the honesty and help they gave while buying our new Chevrolet 2500 Silverado. They listened and helped us find just the truck we wanted and were totally upfront throughout the whole process. My husband and I have bought quite a few cars over the 35 years we have been married and have NEVER had such a positive experience before. I totally 100% recommend this dealership to anyone looking to buy a car. I give a very special thank you to Jerry-he was a pleasure to deal with, he was very knowledgeable, and he made the whole process very easy. I also want to mention that EVERY person there was friendly, courteous, and professional.
There is no other dealership like this one. When you purchase a car there, you get more than a vehicle, you become a member of the Bill Hood family.
Special thanks to Rex for your expertise and friendly attitude and to Eric Laborde for making the financing so easy.
Jerry Rhodes ,Eric/finance mgr/Chip/sales mgr were great. Very helpful. No pressure . Very informed, new vehicle delivery Dept was very professional informative. The staff were all well dressed ,made me feel like a very important person. They were straight forward about the pricing of my truck so I knew what to expect . Jerry took care of everything with the truck and the truck was beautiful. I actually had fun. Very happy with the process.
We just purchased a new Chevrolet at Hood Northlake in Covington. Our decision to purchase this vehicle was greatly influenced by the wonderful service we received from the courteous, knowledgeable and professional sales person and supporting staff. The facility is well worth visiting as it also is quite impressive. We would definitely recommend Hood Northlake to anyone looking for a vehicle.
I recently purchased a used vehicle from Bill hood Chevrolet. I had a very good experience the staff were very helpful and knowledgeable. Alexis did a fine job even after the sale with a few little issues that. Forgetting my ball on my old truck and getting some floor Matt's for my new truck.
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