Matt Farnes was the salesman who took care of me. I talked to him quite a bit on the phone, and via text. He was very responsive and easy to deal with. A salesman at another dealership was too busy to handle the sale. When you are buying a $60,000 truck, you expect to have an attentive and knowledgeable sales professional to work with you, and Matt was just that. I cannot say enough about how good he is. I first spoke to him in the morning, and I drove my new truck home that afternoon. The other dealership lost out, and I don't even think they care. I will definitely recommend Van Bortel Chevy to family, friends, and co-workers. Good people who care about what they do. Thanks!
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
Outstanding experience in all aspects. They made it convenient to complete any service needed, from dropping off my new car personally to me to picking up my car when I needed it serviced. Every department is detail oriented and the service shop took extra time with my daughter and her needs in a clean and family friendly environment. All of the cars in my family are from the Randall Farnsworth Auto Group. Their personal touch definitely offers a feeling of security and trust.
I have bought a lot of vehicles. A lot. I located a truck for sale at Farnsworth Chevy and emailed them. The salesperson, Steve, emailed me back and provided me the kind of customer service I thought didn't exist anymore. Needless to say, I traveled 2.5 hours to purchase the truck at this dealership and couldn't be more pleased. A great buying experience from Cars.com and Farnsworth. Thanks Steve. See you when I'm looking for my next truck!
I talked to a Rep on the phone. He called me when he found out which car I was intersted in. He took time out from moving his family on a saturday to come and meet with me, when it was convienient for me. We talked and he was very upfront and honest. He let me sit down with the credit guy and he also was great. I came back to look again with my brother and nephew with me and I purchased the car. These people made it very easy for me and I couldnt be happier with my car. Thank You Mat Thomas and Rocky. I will be back!
My lease was expiring soon so I was combing the area GM dealers while looking for my next car. Even though they were a bit of a distance for me they provided the best pricing and best customer service of any of the dealerships that I visited. My salesperson David went more out of his way to make sure I was comfortable with the car and the purchase than any salesperson that I've ever encountered. Everyone that I came in contact with at the dealership was excellent and I would highly recommend checking them out!
They treated me very well and gave me good advice. All of my repairs have been covered thanks to their recommended coverage plan. They always give me a loaner so I never have to go without or depend on others.
I have bought two new vehicles from them and would go back to buy another one. I also get all my service done there. I can't say enough good things, I love this dealership. The people are friendly and are willing to help with anything. The body shop also has great people. Margaret always comes over to say hi and asks how things are going, if she isn't busy with another customer.
You have always been excellent in your service and have not pressured me into any additional maintenance. You always listen to me and work to meet my needs. In a few word, you are a company I can trust. Rollo Back
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