My wife and I had been eyeing trucks on the lot for months. After finally deciding to buy we went to cars.com and found a truck that we fell in love with. Just so happened to be on the same lot that we had been driving past for months. We spoke to Bob and he was beyond helpful. Price of the truck was very fair (below KBB estimate) and they gave us far more for our trade than was expected by me or my wife. After meeting several of the members of the team and seeing how friendly and down to earth they are, I will be buying from them in the future.
I am an out of state buyer and purchased a 2010 Infiniti QX56 from By Design Auto Group. They made the process very easy from start to finish. They even picked us up from the airport in our vehicle so I was able to drive it before finalizing everything and had everything checked out for our long drive home. When a mechanical issue arose while we were a few states away I contacted them right away. Both Jason and Stephanie were extremely helpful and genuinely concerned that we were stranded far from home. They offered a few different solutions for us, all of which were very fair and even favorable for us. They went above and beyond what they could have done. The integrity of both of them as well as their dealership is outstanding. The customer service is exceptional, even after the fact. Everyone we told our story to back home is amazed at our experience and how rare that is. I cannot say enough good things about them and I highly recommend them!
Both Kirk and Jason at By Design Auto Group were straight forward and honest during the entire process. I thoroughly do my “homework” before walking into a dealership, and everything they had to say matched what I knew to the “T”. The level of knowledge they have here and the fact that they openly discuss every aspect with you on your terms was above and beyond what they had to do. I will be back for sure, and would highly recommend them even to my close family and friends.
Joshua Treat was both very busy and absolutely with me and my wife when we came in to buy a car. Since we had a COSTCO relationship established there was no bickering over price and no hassle. We got a Bolt, which is a different breed of vehicle than a gas powered one, and Joshua gave us enough information to get out of the dealership with no mishaps. Maybe a little more practical advice about how to use/deal with an Electric Vehicle would be nice, but that is very hard to give just the right amount. Excellent service, and so far it appears to be an excellent choice for vehicle.
Quentin was outstanding. He listen to us and our needs. Very professional, knowledgeable and courteous. We would recommend Blade's Chevrolet without a doubt. All the people that helped us were great from service to sales and sales support Thank you Blade Chevrolet John and Debbie Hill
We purchased a new truck and dump kit from Blade for our business. The initial experience was great, Quentin and everyone else there was super friendly and helpful. As happens when you buy many trucks for a business this time we got a brand new lemon - the motor blew the next day. Of course we were frustrated but Quentin and his team worked quickly to get us a loaner that we could actually use for the purpose we needed. The service department got the entire engine replaced (under warranty of course) within a couple weeks. They turned what could have been a very bad experience into something bearable with great customer service the entire time. It is easy to be pleasant and friendly when everything goes great but when you have problems and the service remains excellent that is a true sign of what Blade and their staff offer. Thanks!
My wife and I decided to look closer at a few of the Jeep Wrangler models that I had reviewed on line. It was late afternoon by the time we arrived to the lot, and the sales staff afforded us time to check out the Jeeps in inventory, and kick the tires before presenting any sales pitch. Sarah helped answer any further questions we had on our choice during the test drive, and we started on the paperwork. Our trade in was dealt with fairly and Leslie and I both felt that the car buying experience at Blade Chevrolet was a good one. Jacob in financing worked to get us a good rate on the financing, and the small items still needed for the vehicle were handled easily. I have stopped by after the sale, and each time have been greeted cordially and made to feel at home at the dealership. The staff there has a good attitude about sales, and it shows that they care about their customer base to continue future sales and referrals, Great experience, I would strongly recommend this dealership, and have been checking their inventory on line to generate interest for friends and family for that right vehicle.
With Mr granddaughter in tow, I had a wonderful experience purchasing a new car. Staff were very polite and kind. My granddaughter enjoyed her time there and was very excited for the new car. A big hug and a kiss from her to our sales person made the day complete. We named our car the gray ghost and we drive around hunting Pokemon together. What a joy and how comfortable and fun. I love driving my Malibu.
We cant say enough of our experience at the Bellingham Toyota dealership. Crystal Mervyn was our first contact. Very professional! With her quick response and online quotes she brought us to the dealership. Crystal Glynn closed the deal on not one but two vehicles. Very smooth process. Wendy Hugo made the finance portion look so easy. All three show a high level of knowledge and are very professional in what they do and should be commended for their great attitude and hard work.
Everyone we came in contact with was helpful and friendly! Purchasing a new vehicle can be a mixture of emotions (overwhelming, exhausting, exciting) and they made it feel like a breeze. We are in love with our new 4Runner!
Took our Niro in for its first oil change. Had a pleasant wait in the comfortable waiting room with free coffee and popcorn while we watched television. The car was done in one hour as promised and delivered to the door washed and vacuumed. And all this was FREE! Does my Scottish heart good to get that kind of treatment. From the buying to the free car washes and oil changes, it has all been great with Jerry Smith Kia.
I was devastated to have to replace my beloved and recently wrecked 2003 Kia Sorrento, but Brice and Steve made it almost painless, with a price that was fair to all parties. If only there had been some coffee, it would have been a prefect Sunday afternoon.
Excellent, thank you Chris, Drew and John and John
by Adrian from Anacortes, WA.
June 28, 2017
Don't know that I would go anywhere else. Very responsive sales folks. Good quality used cars. Treat you like family. Couldn't ask for more. Thanks Chris Drew John and John in finance you were all very easy to work with.
So far they have been the most helpful in my search for a manual shift light vehicle like the spark or a ear new Yaris to tow behind my motorhome. Will likely purchase in December. Looking for a spark LT manual transmission with gray exterior.
Work done timely and at prices quoted. Bruce the Service Advisor is excellent. I’m very pleased.
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