I bought my vehicle site unseen as I was 6 hours away. I knew that's the one I wanted. They delivered it to a meeting place which was great all with in 36 hours. Got it home and looked it over good, I was disappointed that I had no service records at all. No vehicle booklet(this is a 2016), the old owners info still in the glove compartment and it was dirty. I mean not detailed or cleaned at all. Very disappointed in that. This vehicle comes factory with luxury floor mats, this one has 3 cheap ones and missing the drivers floor one. More than just small details where missed. Makes me wonder if it was looked over at all while there.
Sales team was professional at all times,I went in knowing what I wanted and they helped me get it.
If you plan on buying a car from them please get pre_approved from your local bank or credit union as the service they have has very high interest rates and daily interest fees. I had to finance very little on my purchase,my credit is good and interest was still almost 11%. I plan on having paid off in a month so it was convenient and I'll only end up paying very little.
Overall great experience and I'm super happy with my car.
I had the pleasure of working with Alex. I appreciated his straight forward, not pushy sales style. We were easily able to communicate via email so I was set to go as soon as I got to the dealership for a test drive. He showed other options without hesitation.
I sent 3 family members there and after 35k in sales, they offered me a $100.00 My son referred his sister and got $200 for a $6,500.00 sale didn't come out right I didn't think..(its the point be fair)
My husband and I came in looking for a used car, with a 2009 Dodge Grand Caravan for a trade. Hector was able to work with the finance department and get us into a 2019 Kia Soul. The process was easy and Hector explained everything in detail. We ended up with a higher payment than we expected, but the perks of buying brand new made the extra cost so worth it!
I needed a decent work-truck at a good price. I shopped around a bit and came to Best Buy Used Cars after seeing the truck I wanted on Cars.com. They were super friendly, easy to work with, and got me financed. I was on the road within two hours. Truck is in great condition even though it has higher miles. Jennifer and Marco were great.
My husband and I bought my first AWD this past weekend. We brought it to a local mechanic in Middleville and when he saw the Harkema sticker he expressed he’s never looked at a bad car from them. They always do a great job!
Tim is not your typical pushy salesman which made the experience so comfortable and easy. After all, we knew exactly what we wanted!
Buying process was EASY! We weren’t there long at all and before I knew it I was driving my new (to me) car home!
My wife and I traded in one of our vehicles and bought a truck from Tim and Shane. They gave us a competitive and fair trade-in offer on our Rendezvous and were great through the whole process. We were able to look at the truck we were interested in without feeling like we were being hounded, as is the experience at many dealerships. They were very transparent and helpful through the whole process and we would definitely recommend them to anyone interested in a used vehicle.
Teri was a great sales agent and Kim was very helpful with the business end. The business was clean and appealing. A minor problem (missing items in car) (extra FOB and owners manuel were cheerfully ordered at dealer expense) These people are honest and sincere without pressure or gimmicks. I would go back. Pricing on the car was good.
I was able to complete work on my laptop and still keep in contact thru text regarding my Jeep. Didn’t feel like I was wasting time!
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