This was our first experience with Lithia Nissan. The first person we met was the General Manager of all people, Tom Diefendorf. We were driving slowly, looking at all the cars and Tom walked up to my daughter’s window and introduced himself. Tom was very thoughtful and listened to us describe what my daughter wanted in her new car. She has four girls and Tom has four boys. Tom knew what we were talking about! We just left the VW dealership, and we have had a lot of bad experiences at other dealerships with poor communication and Tom Diefendorf was like a breath of fresh air. Mr. Diefendorf introduced us to his best Sales Person, Jesus Venentin. Jesus could not have been more helpful. With Jesus we looked at several mini-vans and then he found the perfect one. My Daughter loved it immediately and it met all her requirements. Jesus Valentin handled all the paperwork and Tom Diefendorf was always there to make sure we were comfortable and happy. They really made our experience an outstanding one. Jesus introduced us to Todd Herriott in finance, who informed us to financing strategies we had not previously considered. Todd is very sharp and he put us at ease with his great laugh. From the minute we got there and met everyone one we met, from Tom, Jesus and Todd, all the way to the young man who cleaned our new van, were all so friendly. We hate car dealerships, but we LOVE Lithia Nissan!
You guys are awesome! I was on a road trip, far from home. I showed up with no appointment at 3pm on a Friday the day after thanksgiving with an issue with my tires. I didn't feel safe driving home on them. You guys took me right in, called the third party company that handles payment on my company car, got payment, had the tires in stock, and then put them on the car. I was in and out in under an hour! I have a fleet of 15 cars for work and I never had an experience with any dealer even with an appointment that great! You guys rock, you really helped me out and I made it home to California safe! Thank you so much!
great family Thank you all for your help during my stressful experience I went through. Losing my charger was with great sorrow. everyone helped me try to get it back.
thanks to my former family we lost it. Everyone at Lithia Thank you.
I went to Bryce to buy my first car from a dealership. He made it super smooth, easy, and fast! He always kept the process light and fun! He was super helpful and worked very hard to find me the cars I wanted. I’ve used him 3 times for trading in/ buying my cars and will continue to go to him. He goes above and beyond every time I ask or need anything when it comes to my cars and the process. I recommend him to anyone who asks!
My wife and I just bought a 2016 Nissan Rogue from Todd Herriott. He was great, Not pushy answered all my questions and was very professional but friendly. He was relaxed as I drove and answered our questions or concerns. I chose the car I wanted and he and the rest of the team we worked with made it a fun experience. I met the General Manager, Tom Diefendorf, and we felt at that time we were in good hands. Tom Diefendorf was not like any other General Manager we have ever met at any dealership in Medford. I was very impressed by Tom's professionalism. Overall Experience Excellent, I will Recommend Todd Herriott and Tom Diefendorf to my friends. Thanks again Todd & Tom!!.
Bryce Faulken and John Harper made it happen today for my son getting him into his first purchased car a 2010 Ford Taurus SHO... These two guys went above and beyond... Hands down the best... in 10/2017 Bryce hooked me up with my 05 Wrangler... Couldn't be happier...
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