I have been buying cars at Nesters for over 30 years , and they have always been great to work with.
They will go the extra mile to help, if a new or used car or truck. I drove 75 miles to deal with them !
I went to multiple dealerships with a very picky list of requirements for my purchase, and Richardson’s was the ONLY dealership that actually cared enough to listen, and didn’t real me in with a car that they “just sold” and try to send me off in something else.
I was beyond impressed with the customer service, and the ease of the entire car buying process. They worked out a deal for me that was far better than any other dealership offered, let me drive my car for a few days before I purchased it so I could be sure it’s the one I wanted.
I dealt directly with the owner, Larry, and Dennis at the ford store.
There won’t be another dealer that will get my business from here on out. Richardson’s is worth the drive!!!
Dee was an excellent sales lady. She went above and beyond helpful when we were looking for a used Lacrosse! I give her a 5! Although we did not purchase from you, it wasn't because of her...It was because of the fellow who looked at our used car for trade in. He did not ask us anything about it and did not know about the car. He gave us a low ball figure without so much as acknowledging our presence or even giving us eye contact. The KBB he gave us was for a poor condition vehicle. We ended up selling it for triple what he said it was worth. When he gave the low figure I knew he did not know the model. He needs to work on getting more information before giving a number that was outrageously low. On a positive note, you've got an excellent sales lady with Dee and I would've loved buying a car from her!
Update: after reading their response to my review I chose to go back and trade the terrain in. As they stated I was given a pretty good trade in, though Im still a bit hung up that I took it back just a hundred miles or so outside the warranty when the oil burning issue was noticed and Randy claimed that he wasn't worried about the 100-200 miles I was over, leaveing me to believe he would have the engine fixed. But either way in the end I traded the terrain in toward a 2010 traverse which I am happy with, I'm just disappointed I had to carry almost $2000 over from the difference of the value/trade in on the terrain, but now I'm happily in the traverse. Now 200 miles after purchasing the traverse the power steering quit working, BUT I'm now in contact with BRENT who happily sent me to the garage and said the repairs will be taken care of and I am back in the same position I was when I purchased my first car from them years ago, I'm receiving the same great customer service I expected when I returned to purchase my 2nd vehicle from them. I hope this situation will be better from here on out.
Found my '13 Ram 1500 on Cars.com but Heath handled the rest over the phone. He got me financed, got all my requirements filled and answered all of my questions. We got everything done so I could drive up, test drive, sign the paperwork and drive home.
Wonderful experience!!! We were very pleased with the service we received at Sunrise Motors. Randy was great to deal with and the whole process of buying a vehicle went very smooth. My husband and I would highly recommend Sunrise Motors.
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