This is the way car buying should be! No pressure, lots of information, no “let me talk to my manager” games. Sarah was professional and answered all our questions, even the ones we forgot to ask! The cars I looked at were terrific, and all had warranties on the engine and drive train, low mileage, and great prices. I bought a great car, and I think I’ve found my one-stop car shop!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Nichole Loring from Washington court house, ohio
February 10, 2018
Was having such a hard time getting a vehicle & something that I liked. This place was awesome & the people were great! They worked very hard to help me. I will be going here for any service the vehicle may need as well as future purchases..
The staff was awesome. It was my neices first car purchase. They were very fair on the price and there was no pressure to buy. The salesmen took a lot of time explaining things to her. The car was still under warranty and a factory warranty part had to be fixed. We went to a large chevy dealership where they tried to tell My niece she needed a part fixed before they would honor the factory warranty on another part. It was going to cost around $700.00 She called wheels to let them know what the dealership told her. They changed the part that really didn't need changed. It looked like new. Tots cost of the part $60.00 Wheels then told her they would take the car to the dealership and have the warranty part fixed. She is very happy with her 2013 chevy Cruze.
Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
It was a wonderful experience. Very knowledgeable about the cars. They spent with us and there was no pressure to buy. Much better then going to the big name dealers. We had to set something fixed on the car. Dealer was going to charge 700.00 they charge us 60.00.
We have been to many dealerships over the last 20 years and not all experiences have been good. John Hinderer was one of the good ones. We told them up front we would be honest and we asked the same from them. We felt like they delivered on that promise and we didn't feel pressured at all. We would definitely go back and we would definitely recommend them to everyone. Our salesman Dustin Boucher was great otherwise it wouldn't have went any farther. Thanks so much for a great experience!
Yea they work with you on your payments as long as you keep in touch with the dealership. Also help you leave there with a car. Really love the energy in there. Lol just say they stay true with you on helping you.
The experience is always great at Hugh White. Mike Roberts always goes above and beyond to provide what it is Im looking for.
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