We bought a car from Brad Braun at Charleston Nissan on 5/16/17. Wow we were very pleased with the deal that Brad was able to give us. We were treated like family and he went above and beyond to make sure he got us just what we wanted for the price we were looking for. He even came in to work on his birthday to make sure we were taken care of. My hat goes off to the finance guy Ron who also helped tremendously . Wonderful people at Charleston Nissan. Will tell everyone about them.
I began my search at Nissian. I met Micheal Scarpaci as I exited the vehicle I was renting. Right from the start he was fantastic. Micheal was very patient and did not make me feel pressured at all. He was polite and understadning when I needed to extent the rental or be charged a fee. If the dealer had a car within the price range I wanted I would have looked no further, which speaks volumes for me since I am a thinker. Micheal took time with me and made me feel like I was valued as a customer. I cannot say enough about his friendliness and overall respect of me as a customer. Over the course of the day and into the next one, I went to 6 other lots, none of which did I recieve the quality of treatment that I did that first day with Micheal. I was on a strict budget, which is the only reason I was unable to purchase a car at this dealership. I am very grateful for the treatment I recieved from Micheal and think it speaks volumes for the dealership to have this kind of employee working here.
Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I’ve been buying parts from Jones Ford for decades. I finally purchased a new car from Jones Ford about a year ago. Mostly because I have always been treated so nicely even by Mr. Walters. I’ve gotten to know the parts people in some of the texts and mechanics well enough to say that there some of the nicest and most humble techs and mechanics I’ve ever encountered. The only morning I would have Franny dealership is to hire good people at every level of the organization and then trust them. Putting too many barriers between the customer and those who actually do the work takes away from the “good neighbor” feel of a dealership. Jones Ford loved me for years before I bought a car. I recently returned to purchase another new car. The salesmen I dealt with were exceptional and to me perfect in every way they treated me. Other dealers lost my loyalty simply because they don’t understand love and respect.
Our salesman Moses was a extremely nice person worked with my daughter to get her car . The finance man sorry cant remember his name but you know who you are explained everything took time with us overall great experience
Larry Schey did a great job! He knew answers to most of my questions. If he didn’t, he promptly got back to me. I live over 500 miles from the dealership, so my dependence on his representation of the car was critical. I made the trip and the car was everything he said it was and there were no hidden fees in the price. They were honest and I would recommend them to anyone. Thank you, Larry!
I had a great experience working with Jameson at Rick Hendrick. He worked with me to get me into the Jeep I really wanted to be in. He took the time to answer all of my questions and work with me to get the payment that I wanted. He even followed up with me after I left the first day and was never too pushy like some car salesman can be, He understood what I wanted and made it happen. I couldn't be happier!
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