This dealership is almost an hour from me. I had already dealt with two other local dealerships prior. One was patient in helping me figure out which car I wanted but never gave me a price, even after waiting 2 weeks and checking in with them multiple times. The next dealership, I walked in and had just sat in the chair. The salesman started speaking in slang and said he was going to be “Blunt” and that “I probably couldn’t afford a new car,” even though I lease all of my vehicles. I was upset and had never been spoken to that way before. However, I didn’t make a scene, I just quietly left.
I did some research for the exact color scheme I wanted. I found that Snethkamp had that vehicle along with other color options. I put in an internet request to Snethkamp and let them know that I wanted to know my estimated numbers over the phone . I wasn’t interested in driving 45 mins just to have them play games like the other dealerships did.
The person I spoke with was awesome and connected me with JT (John Thomas). He was very kind and patient. They got me into the new car I wanted the same night and even got my payments lower than my previous vehicle.
Their facility isn’t the fanciest, but when you are treated with respect and dignity, that’s priceless
Bay sold a car to my daughter and she completely fell in love with it, so i gave her try. It was the best thing i could do!!!!!! She was amazing with keeping me up with the process and helping with my car specifics, I???m so glad i went to her, i will be back when this is over. Thkx bay
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
I went into Shuman Chrysler not knowing if we could make a deal or not, but thankfully we did. Tim Dalsasso was very helpful, he was patient as I asked the same questions over and over. It is one thing to read a lot and know technically know the trims and differences. It is another experiencing them. I can't say enough good things about Tim. They are not high pressure sales reps, they are non-commissioned sales reps that are really there to help. For me, I was buying a Pacifica the last day of the month in November. Trying to buy a car on the last day month sales could normally make a sales rep bring on a lot of pressure to meet a quota, especially in the last months of the year. But Tim could have not been any more laid back, patient, and informative. It was also nice having a nice chat with Chris Brough, the general sales manager and Allen Myers, another sales rep. I will definitely recommend friends, co-workers, and family members to buy from Tim. I appreciate the culture at Shuman Chrysler and I will be back in the future.
I've had a great experience here at suburban dodge chryler jeep . Harold and Steve has helped me the best way they could and I truly appreciate it now I can pursue my dreams and start nursing school with my new Dodge dart!
I broght in my 2015 200 for repair and then i decided to buy a new car. They had no problem helping me even with my car in their shop up on a hoist. After three hours i walked out with a 2018 dodge charger. This is the fifth car my family has bought from Dick Scott and we will be back when we need a new.
I brought my new Pacifica ( August ) in for the third time (923 mileage).every visit exceeds the previous visit in terms of interacting with people that care and resolve issues ! Jennifer in parts and young man in service absolutely awesome!
They worked hard to keep my business, and succeeded. It was a fairly pleasant experience, except it always takes longer than expected - but I think that is just part of it. Enjoyed being able to look over the vehicle inside - as they pulled it in out of the cold. The sales guy, Duane, was pretty straight forward and friendly. The financial guy had music playing while he went over the paper work, which was distracting the to me. He also said ???it???s not my car??? in a somewhat sarcastic manner when we declined additional coverage. Didn???t seem real customer friendly with the paper signing guy, but Duane was good. Just got my new Trax yesterday, and I really like it!
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