I am an out of state buyer and purchased a 2010 Infiniti QX56 from By Design Auto Group. They made the process very easy from start to finish. They even picked us up from the airport in our vehicle so I was able to drive it before finalizing everything and had everything checked out for our long drive home. When a mechanical issue arose while we were a few states away I contacted them right away. Both Jason and Stephanie were extremely helpful and genuinely concerned that we were stranded far from home. They offered a few different solutions for us, all of which were very fair and even favorable for us. They went above and beyond what they could have done. The integrity of both of them as well as their dealership is outstanding. The customer service is exceptional, even after the fact. Everyone we told our story to back home is amazed at our experience and how rare that is. I cannot say enough good things about them and I highly recommend them!
I made an appointment in advance (which I recommend), and I received on-time service. Damian was my service representative, and he was both professional and kind. When the service was complete, he reviewed the service record of all the things they did and checked. He was clear in his explanations and patient with my questions. Service was completed within the time estimate I was given at the beginning. Also, thanks for the free exterior car wash that you provide -- it always feels good to drive away with a clean car in good repair.
Took our Niro in for its first oil change. Had a pleasant wait in the comfortable waiting room with free coffee and popcorn while we watched television. The car was done in one hour as promised and delivered to the door washed and vacuumed. And all this was FREE! Does my Scottish heart good to get that kind of treatment. From the buying to the free car washes and oil changes, it has all been great with Jerry Smith Kia.
I was devastated to have to replace my beloved and recently wrecked 2003 Kia Sorrento, but Brice and Steve made it almost painless, with a price that was fair to all parties. If only there had been some coffee, it would have been a prefect Sunday afternoon.
Came looking to buy a Ram. Tom Lallas was very easy to work with, spending time and patience explaining different options. I have had some follow up trips to the dealership and have nothing but good things to say. They definitely take care of their customers.
This was by far the best customer service experience I’ve ever had ! Wayne and Thad were professional and listened to my needs and made the process so simple ! I really appreciate what you guys did for me !
Awesome! Great customer service, very chill environment. They worked with us to purchase the car we wanted and worked with us on options with a less than easy situation. Great guys, great dealership! And we love our car
My experience was absolutely amazing. Wayne the salesman made sure my daughter and I had the right car for us. He listens and cares about his customers. In fact everyone seems too! Jason from finance was so kind and patient with questions I had....Ryan from service department, also a great rep of your company!!!! Everyone is friendly and will go out of their way to make sure their customers are satisfied and taken care of. Thank you again Wayne for taking away the stress while purchasing a car!!! I absolutely love my Equinox!!!!! I named her Rachel lol.
We cant say enough of our experience at the Bellingham Toyota dealership. Crystal Mervyn was our first contact. Very professional! With her quick response and online quotes she brought us to the dealership. Crystal Glynn closed the deal on not one but two vehicles. Very smooth process. Wendy Hugo made the finance portion look so easy. All three show a high level of knowledge and are very professional in what they do and should be commended for their great attitude and hard work.
I just purchased a vehicle from their used car center. It took three trips from Seattle, numerous texts, and some tough conversations, but I finally got a deal with which I felt comfortable. If you are looking for the traditional used car buying experience, come to Marysville Ford, but get ready to haggle!
Drove an hour and the truck was as described. Friendly staff, good inventory and at a great price.
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