The people here are so nice and will do everything to help you find the car that works for you and in your price range. As a first time car buyer I had an amazing experience getting a car. I was looking at originally at a Jeep Compass and ended up getting a Nissan Rogue. I am much more happy with this choice gas millage wise then the compass. Thanks so much for Thomas Altheide for going to bat for me to get me this car!
I leased my dream car car from Sergei Khan of LaFontaine, and he was FANTASTIC to work with! He gave me the best deal I could find, and there were absolutely NO pushy sales tactics. I will be buying/leasing my future Jeeps from LaFontaine and Sergei, and I highly recommend him to anybody seriously considering purchasing a new car!
This is the 3rd time I have purchased a vehicle from LaFontaine in Saline, and again, then have done a fantastic job. This time I had the pleasure of working with Columbus Smith. Columbus did an excellent job and got me the vehicle I wanted, how I wanted it.
We drove an hour to Adrian and it was worth it. The vehicle we test drove was as advertised with no surprises. Jake treated us great, and we were out of there in no time. Needless to say, we would make the drive again.
I just went in for an oil change. Going to this dealership takes a bit longer than going to a drive-thru, but the car gets examined for potential issues which takes the guesswork out of maintaining your car and they wash the car!
We loved the way we were treated at CR Motors. There was no high pressure and we made all out decisions based on that. Our salesman was respectful and efficient. If he didn’t know something he found out for us. Truly a nice experience.
Everything about our leasing experience was excellent! We drove from Carleton, Mi...over an hour away to come to this dealer, and we're so happy we did! Jacob Allen was a pleasure to deal with including over the phone and in person! I have never had such a simple and smooth time while buying a new vehicle. The whole process was flawless and fast! We love our new 2018 Dodge Ram Bighorn! We will definitely be back and we will recommend that our friends and family make the drive to Adrian as well...it was the best decision we could have made. Thanks again!
At first, I was extremely happy with my purchase and the customer service I received. Jake was extremely helpful throughout this ordeal. The vehicle was detailed throughly and the process while I completed by initial paperwork was smooth and painless.
However, five days after purchasing the vehicle, I received a call that told me my loan was denied. Initially making me believe that this was the lender's fault, I completed the proper paperwork within two hours of receiving the phone call in order to complete the application for my vehicle.
I was assured that the paperwork for the loan, requiring my signature, would be overnighted directly to me the next day seeing that I live out of state. The next morning came, no paperwork. I called CR again and I was told that it would arrive the next day, still no paperwork. Nine days in, I was told the paperwork was sent regular mail and I should recieve it soon. This continued until I called today and asked to speak directly to a manager.
After explaining the situation and some research done by the manager, turns out the paperwork was never sent out. I'm being assured at this moment that it will be overnighted and arriving tomorrow. Additionally, the mistake was not the lender at all but a clerical error done by CR that they were more than happy to blame on the lender rather than take the responsibility themselves.
This whole experience since leaving the lot has been incredibly frustrating to say the least. I never received a straight answer from anyone until today. Everyone I talked to besides Jake seemed to be more annoyed than eager to help. I tried to explain that I am 6 states away but it seemed like I was just a nuisance rather than a valued customer.
A reputable dealer that cares about it's customers would remedy this issue to a valued customer and would make the proper adjustments so that this doesn't happen again.
I will update as this issue continues.
I came from Illinois to get a truck. Lost the Michigan title I needed in order to get an Illinois one. How painful will THIS be? With one to go before the temp plate expires! I call and am connected to Britney. She will.personally go to the state building and apply for the dup title for me, but it will take 10 days to get. Then she funds out you can get one same day in Jackson. Another employee (kudos to them too!!!) Drives to Jackson and gets the title. Britney will overnight it so I can get Illinois title before temp plate expires. Of course they fronted the money themselves for the trip to Jackson (and asked nothing for it!) And the FedEx and the cost of the dup title and their time.
This is the same dealer who covered $500 repairs on a very used truck after I bought it. Simply the best customer service I've had anywhere. Period.
I purchased a NEW Promaster City Van with the help of salesman Scott Robertson and had an outstanding experience all the way around. Very friendly, professional staff. Vans are mostly sold on the used car lot and you will find Scott there. The City van has been trouble free so far (1,000 miles 2 months) and gets better than advertised mileage. I am 70 years old, this is my 46th vehicle purchase and my first automatic transmission, first Chrysler vehicle. So far, so good! Nice dealership. Larry Robinson--Whitmore Lake MI
Chris Woodward, Stu the used car manager, and Dustin handling the finance end were top notch. It was a great experience from the beginning and they heard our needs and wants. Very friendly and professional. Would highly recommend them.
The service center appears to be back to its previous excellent level of repair and customer service. Repair completed with free loaner car given (as repair was expected to take over 4 hours). Staff was extremely polite. Will use this service center again.
I just recently bought a car from KIA of Jackson and was not the least disappointed on any level. My sales rep was Melissa Allen and I would recommend her service to EVERYONE!!! She was not only friendly and helpful but was also very honest with helping me find the perfect car that met every need that I had.
Called Dave White Acura with multiple electronic failures. Secured an immediate appointment and everything was fixed the next morning. In addition, they provided a loaner vehicle as a courtesy. Everything was covered by the warranty and car was picked up in spotless recently cleaned shape. Scott, provided excellent service
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