After 2 days they gave us a car to drive. Has to figure out what was wrong, order parts. Had the car Monday morning to Friday afternoon. New car only have had since April. Were told it would be clean and have fuel in it. Was clean but told ???you will have to get gas!??? Fuel light was on when I got in. Was not happy at all with the overall way thru handled the situation!!!!
I am a return customer to Monroe Dodge. Working with Chad to lease my beautiful new Jeep was like going back and visiting an old friend. The whole process was comfortable and actually fun. Chad informed me all about the car before I took it home and let me k ownthqt if I had any questions to call him personally. They went over the paperwork so that I understood everything before signing anything. I would recommend this Dealer to all !!
I would highly recommend this dealership they definitely took the time too find what I wanted and wasn’t just trying to sell me a vehicle they were awesome I will definitely buy my next vehicle from Ryan Siebert At Monro superstore
Tina was easy to work with, and came in on her day off to do my delivery...that’s service. Hassan in finance was a true pleasure to talk to, and I mean that sincerely. It was the best paperwork signing experience I’ve ever had. Keep up the good work!
Jason Kangars was very helpful during the process and after completing an extensive search, he located the exact vehicle I wanted. I recommend Jason and this dealership for your next vehicle purchase!!
This visit, Shirley Roberts helped me find a great deal on a low mileage used Grand Cherokee. Over the years, I have found her to be very thorough in matching me up with my vehicles. I appreciate her vehicle knowledge and experience.
I highly recommend Chad Reigle as a sales consultant. Extremely helpful and genuinely cares about customers. He will help you purchase or lease a vehicle that fits what you need for a price you can afford.
We drove an hour to Adrian and it was worth it. The vehicle we test drove was as advertised with no surprises. Jake treated us great, and we were out of there in no time. Needless to say, we would make the drive again.
We loved the way we were treated at CR Motors. There was no high pressure and we made all out decisions based on that. Our salesman was respectful and efficient. If he didn’t know something he found out for us. Truly a nice experience.
Everything about our leasing experience was excellent! We drove from Carleton, Mi...over an hour away to come to this dealer, and we're so happy we did! Jacob Allen was a pleasure to deal with including over the phone and in person! I have never had such a simple and smooth time while buying a new vehicle. The whole process was flawless and fast! We love our new 2018 Dodge Ram Bighorn! We will definitely be back and we will recommend that our friends and family make the drive to Adrian as well...it was the best decision we could have made. Thanks again!
At first, I was extremely happy with my purchase and the customer service I received. Jake was extremely helpful throughout this ordeal. The vehicle was detailed throughly and the process while I completed by initial paperwork was smooth and painless.
However, five days after purchasing the vehicle, I received a call that told me my loan was denied. Initially making me believe that this was the lender's fault, I completed the proper paperwork within two hours of receiving the phone call in order to complete the application for my vehicle.
I was assured that the paperwork for the loan, requiring my signature, would be overnighted directly to me the next day seeing that I live out of state. The next morning came, no paperwork. I called CR again and I was told that it would arrive the next day, still no paperwork. Nine days in, I was told the paperwork was sent regular mail and I should recieve it soon. This continued until I called today and asked to speak directly to a manager.
After explaining the situation and some research done by the manager, turns out the paperwork was never sent out. I'm being assured at this moment that it will be overnighted and arriving tomorrow. Additionally, the mistake was not the lender at all but a clerical error done by CR that they were more than happy to blame on the lender rather than take the responsibility themselves.
This whole experience since leaving the lot has been incredibly frustrating to say the least. I never received a straight answer from anyone until today. Everyone I talked to besides Jake seemed to be more annoyed than eager to help. I tried to explain that I am 6 states away but it seemed like I was just a nuisance rather than a valued customer.
A reputable dealer that cares about it's customers would remedy this issue to a valued customer and would make the proper adjustments so that this doesn't happen again.
I will update as this issue continues.
I came from Illinois to get a truck. Lost the Michigan title I needed in order to get an Illinois one. How painful will THIS be? With one to go before the temp plate expires! I call and am connected to Britney. She will.personally go to the state building and apply for the dup title for me, but it will take 10 days to get. Then she funds out you can get one same day in Jackson. Another employee (kudos to them too!!!) Drives to Jackson and gets the title. Britney will overnight it so I can get Illinois title before temp plate expires. Of course they fronted the money themselves for the trip to Jackson (and asked nothing for it!) And the FedEx and the cost of the dup title and their time.
This is the same dealer who covered $500 repairs on a very used truck after I bought it. Simply the best customer service I've had anywhere. Period.
Jake Allen made our buying experience fast and easy. He was great to work with and very friendly. I would definitely recommend Jake when you're looking for your next car.
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