My cheeks hurt from smiling and so much. I recently had an accident and totaled out my car. Buying a new car is one of the dreaded things I hate to do. A friend of mine recommended me to Transitowne to specifically see Tatiana Torres. Of course several friends had recommendations as to who to see and where. After meeting with several car dealerships and sales people around western New York, I finally went and saw Tatiana. I cannot stress enough how easy she made the car buying process. Her professionalism and care for the customer should be modeled for all sales people to follow. She listened to my needs, and my concerns and found the perfect vehicle for me. The financing department was fantastic, and worked with me in getting the best rates. If you ever need to get a car new or used I strongly recommend seeing Tatiana and tranitowne. They have a customer for life and I will only be purchasing my cars from her going forward
2015 Kia Sorento LX Review
My 2015 KIA Sorento
by Fred from Glendale az
March 8, 2019
I’ve had great luck with the two KIA Sorento models I’ve owned. Drove my 2004 to 100K miles with no problems Current KIA Sorento has 56K+ miles. So far so good. I’m thinking of getting a 2019 or 2020 model. I’ve got a great CSR that I trust and follow him whrn he moves to another KIA dealership.
Recently my wife and I went in to purchase a new car. We've always drove Dodge's and at the Auto show we sat and looked at numerous cars. We met Rachael Marlin. She was very friendly, and knowledgeable with all our questions. We set up an appointment to meet with Rachael a bit after the Auto Show. One of Rachael's biggest asset was that she was very patient, and didn't put any pressure on us to purchase the car that night. Rachael worked with us to get the best deal possible and that we would recommend her to any family or friend. Rachael remained friendly and professional with us throughout the entire process.
2020 BMW M340 i xDrive Review
The best choice I ever made!
by Vee from Milwaukee, wi
May 14, 2019
From switching over from a Mercedes amg to this... words can not describe how happy I am! I can’t find not one thing wrong with this car! So happy with my choice. The power and reaction is amazing!
I was only buying a used car, but Matt Wager treated me like a customer buying a brand new car. It was late in the day on a Saturday when everything was finalized. I couldn't drive it home because every car is put through a complete inspection to ensure everything is up to the high standards of West Herr. And this is going to really amaze you.....they are delivering it to me----1 1/2 hours away. Who does that? West Herr obviously. They aim to please and make you feel comfortable in any way they can.
Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work with. Will never buy a car any where else.
2017 Lincoln Continental Reserve Review
The American luxury car is back
by PaulinAL from Anniston, AL
May 15, 2019
From the moment I first saw the Continental on the turntable at the 2016 auto show I knew I had to have one.
Had to wait until someone else took the initial depreciation on one of the first 2017s to be able to afford to make it happen.
Acquired mine 10 days ago and I’m completely blown away by Ford’s flawless execution of this awesome vehicle. Every day spent behind the wheel it impresses me in some new unexpected way.
So glad to see this amazing machine get the recognition it deserves w the recent #1 rating in the luxury category - if that doesn’t impress you, let me remind you of a couple of “slightly” more expensive sedans it beat out for those bragging rights: Mercedes S Series, BMW 7 series, etc.
And did I mention I get 25 mpg on the highway burning REGULAR fuel w its nimble 335 hp twin turbo EcoBoost V6??
Go back to American luxury and buy a stunningly beautiful Lincoln Continental - you will NOT be disappointed
Dave Loft was incredibly helpful and made buying my 2012 Jeep Grand Cherokee from Towne a no brainier.
2019 Hyundai Santa Fe XL Limited Ultimate Review
Outstanding Safety & Comfort!
by Mary from Ooltewah
May 10, 2019
We have been looking at SUV's for months now, and been to Many dealerships, and have dealt with a lot of Sales Personal. SEAN was the ONLY one who did and OUTSTANDING JOB in finding exactly what we wanted. At the right $$Price & Trade in Value.
Would Highly recommend our family and friends to Sean and this Dealership.
First time buying a car in over 20+ years. Have had company cars all that time & really had no idea what it was like to buy a car these days. Went to a few dealerships & test drove some cars after spending hours researching online. Last dealer was Basil Resale Delaware. Called & spike with Rob on the phone first, he assured me the car was still there & had it pulled up in front when we got there. After test driving we met with sales rep Kire to discuss details. My experience with both of them was awesome. No pressure, no manager coming out to pressure talk us, just nice honest conversation. We left & told them we'd be in touch. After deciding we'd buy, had numerous follow-up conversations before coming back to pick up the car & every conversation was pleasant, answering all our questions & attending to details I wanted taken care of. They couldn't have been nicer or more thorough. I would definitely recommend Basil & Kire & Rob specifically. Awesome service!
2020 Kia Telluride EX Review
by Micah Ryan from Omaha, NE
May 9, 2019
A very comfortable vehicle, big enough to get my family of 6 and luggage/sports equipment in a stylish and comfortable package that fits our budget!w
Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. ¿
2018 Chrysler Pacifica Touring-L Review
THE MOST CONFORTABLE MINIVAN FOR DRIVERS
by THE NEW PACIFICA, OFF THE CHAIN. from GEORGIA
May 8, 2019
PLENTY OF SPACE, GREAT FOR LONG DRIVING, RADIO SCREEN CONNECTS TO CELLPHONE ALLOWING TO LAUNCH YOUR OWN CELLPHONE APPS. THE BEST BLUETOOTH DEVICE ON A VEHICLE WITH VOICE RECOGNITION, PARKING IN REVERSER ASSISTANT TECHNOLOGY INCLUDED AND MUCH MORE FEATURES. THE ONLY REASON FOR SELLING IS THAT I NEED AN UPGRADE TO A 250 DIESEL PICK UP TRUCK FOR HEAVY LOAD.
The best salesmen and service crew. They all really took the time to listened to what I wanted. Lamar was excellent and was never a pushy salesmen. He followed up with me even when I didn't buy a car on the first appointment. They went above and beyond what any dealership has ever done. Truly genuine people there and freest customer service.
2016 Mazda Mazda6 i Sport Review
Fun, reliable, sporty and comfortable! Great value
by Kamsley from Maryland
May 10, 2019
This Mazda6 was fun to drive, comfortable for long rides and got great gas mileage. It had plenty of leg room in the front and rear. Sporty exterior and interior. If you love to drive and control the car this 6 speed manual transmission is excellent.
#Ask4coach! John Madden is your go to guy! He worked with me in such a great way! Not pushy, not overly professional. He was all about what’s best for me! I made the transition from leasing a Honda to leasing a Nission and he made this transition so easy! His customer service skills are one you will not forget and one you will forever appreciate. #Ask4Coach
2013 Nissan Pathfinder Platinum Review
Lots of room!
by Cytolisa from Burlington, ontario
March 6, 2019
This is a great car for any family! I have plenty of room for the kids and their friends at the same time. It’s also great for travelling as you can pack it with all your gear and still have room for the dog. This vehicle has been super reliable throughout all kinds of weather including icy conditions and tons of snow.
Had to bring my car in to the shop this morning and my worst fear was finding out something really serious needed to be repaired. Not only did Cecconi's go above and beyond, they helped save me a ton of money on the repair and provided top notch customer service right along the way. Would recommend to any one for service!
Kudos to Alex as well! Great work!!
2019 Dodge Journey SE Review
by Mike from Marion, Ohio
April 27, 2019
This vehicle is perfect for the growing family and the price! The 2019 has the third row seats and plenty of head and leg room for adults.
I had a problem with my remote starter, after the Techs. did their trouble scooting they found out that because I had installed a custom hood that there is a safety sensor that wasn't being engaged when the hood was down. The team had to customize the hood to engage the sensor when the hood is down. Very grateful for a job well done.
2019 Lincoln MKT Reserve Review
by S Hall from Michigan
April 23, 2019
This car has met all of my needs in every area! I am extremely happy with the style and performance. This is my third one, can't you tell?
I had purchased a 2014 ford expedition in Jan 15. I found this dealership online under cars.com and decided to check them out. From the time I first walked into the dealership, everyone was helpful, from the test drive, which I drove 3 different vehicles to the financing options I was given, thru delivery of my new vehicle, I received exceptional service. I live approx 30 miles from the dealership, and would not trust anyone else with my vehicle. The service is outstanding and on time. I would definitely purchase from this dealership again
Bought first truck there eight years ago, even though dealership is 65 miles away from home. Was amazed by the professional attitude of both sales and service staff, always going beyond expectations. Have since bought two additional vehicles from them. Best dealership I have ever seen!
Thank you to Orleans Ford, who identified and repaired a faulty oil sensor, which had been a mystery to my local service department in Texas. Tom Flower expertly figured the problem out in minutes.
2015 Ford Explorer XLT Review
Most spacious and comfortable car I've had!
by Doctor B from Clovis, CA
April 12, 2019
This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.
great job and quick service. always have my car serviced here along with my state inspections
2017 Ford Escape SE Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
Very GOOD bunch of people . Very approachable with a willingness to listen along with the desire to hand out a feeling of friendliness to the customers . It makes one feel welcome when the Dealership Manager takes the time to say hello as he is going beyond his Management Position to help out by taking out the trash from the rest rooms . ( Great People , Great Service , Great Dealership )
2019 Ford EcoSport SES Review
Love the EcoSport so far!
by Debbie16 from Willoughby, Ohio
April 12, 2019
We have only had it for one day but we are happy with it so far! It met all of my husband’s needs for a new less expensive vehicle.
Fast, friendly, reliable service. I count on my local Ford dealer to fix what's wrong in a professional, timely manner. I will continue to have my Ford Escape serviced at my local dealer.
2017 Lincoln MKX Reserve Review
Quality built car.
by Stormn from On. Can & Leesburg Fl.
April 17, 2019
Car was flawless at delivery & remained that way for 18 months until it developed a thump from the rear when backing & turning from a park spot. Took it to a Lincoln dealer who immediately diagnosed it & gave me a MKX loaner. This was Fri. a.m. They called Mon. p.m. & car was ready. They changed the slip clutches in the rear diff. Very impressed with their level of service.
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