Used Cars for Sale in Alden, NY

Kristen Lawrence was there for me. Our 2017 Buick Encore was accident totaled because of other driver error. Encores six airbags activated and saved my life. There was no other choice for a replacement car other than the Encore. Thank you Buick! Thank heavens our sales Rep. Kristen Lawrence was by my side helping me with a replacement car. Kristen took hold of my families painful situation by initiating leasing financing while working with Christian Devine both being true professionals, allowing me to sign and drive in only a few hours thus making it a painless experience. Kristen is truly a person who cares about others and represents West- Herr very, very well. Thank you West-Herr Sincerely Dona Sweet

We got this car to help accommodate our growing family- 2 adults, 2 dogs, 1 kid, and planning for more. We were deciding between the RAV4 and the CRV and ultimately thought that the RAV4 met more of our needs for cargo, performance, and price.

Excellent experience purchasing my pre-owned 2010 Audi S4. Everything was handled professionally and quickly. Big thanks to Heather for holding the car so long for me. Will definitely be back.

I had looked at more expensive SUV's as Lexus and Acura RDX which my girl friend has. When comparing the price and features of the new CRV you can't beat this car for the price and features . I chose the touring model . Even though this model is 4 cyl turbo charged , it has plenty of pep and gets great gas mileage on reg unleaded which will save a lot of money in the long run.

My cheeks hurt from smiling and so much. I recently had an accident and totaled out my car. Buying a new car is one of the dreaded things I hate to do. A friend of mine recommended me to Transitowne to specifically see Tatiana Torres. Of course several friends had recommendations as to who to see and where. After meeting with several car dealerships and sales people around western New York, I finally went and saw Tatiana. I cannot stress enough how easy she made the car buying process. Her professionalism and care for the customer should be modeled for all sales people to follow. She listened to my needs, and my concerns and found the perfect vehicle for me. The financing department was fantastic, and worked with me in getting the best rates. If you ever need to get a car new or used I strongly recommend seeing Tatiana and tranitowne. They have a customer for life and I will only be purchasing my cars from her going forward

Super happy, it’s a blast to drive, love all the safety features. It’s a car we plan to drive for at least 10 years. .

Another great experience with Lisa at West Herr Buick GMC Cadillac. As we have come to expect, Lisa always asks the right questions; knows what we want and gets us a great deal. No hassles or haggling, just a pleasant experience that we always appreciate. We are and will continue to be repeat customers at this great dealership. Always worth the drive down to East Aurora from East Amherst, wouldn't go to any other Cadillac dealer.

This car meets my expectations of comfort, quality, and on off road performance that most other suv's can't compare with. Jeep is comfortable for family and friends, and I can still venture out to areas where others wouldn't take the daily driver they have to rely on to get back and forth.

Ok so believe me when I tell you, this dealership is top notch! I am far from an easy person to please, trust me now with that said , KEVIN, TED & The shuttle service guy( I truly apologize that his name is escaping me right now) I cannot THANK,YOU guys. & everyone there today enough for turning my disaster of a jeep situation ( 2 days dealing with numerous individuals 98% of which were not helpful@ all, none of which are associated with this dealership/service dept in any way) Kevin & Ted went ABOVE & BEYOND to make my fiasco into a smiley happy ending , my Jeep serviced & back in my driveway , the whole time with smiling faces & wonderful,kind, courteous attitudes & I cannot THANK YOU GUYS ENOUGH! & "Shuttleman" as I'm calling him (hey guys hey needs a cape , lol!) ,was just as friendly & courteous as could be as well. Seriously, if your reading this & other reviews wondering if you should use these guys , stop wondering & call the # , you'll be glad you did , I know I am & I will NOT take my jeep anywhere but here for as long as i own it.

This vehicle is comfortable, handles well and feels sturdy and strong. Excellent suspension; barely feel any bumps in the road. Would definitely recommend this vehicle to anyone looking for a reliable SUV.

Great customer service by Adrian Bonsey. He’s very friendly qnd helpful. Would recommend him to anyone who needs services there.

Met most of my needs needed heated seats and works well I also needed fog lights CarPlay would of been nice but overall a good car with good gas mileage

I only had the best of service from the team at Cappelino Buick- I was particularly impressed with the salesmen who took care of me- Paul Batt is the best there is when it comes to taking care of customers and making them feel valued and at ease. Domenic was the one who directly took care of me, and was accommodating, informed, considerate and great to work with. Thank you for another positive experience!

Have only had it for a few days, but so far quite happy with it. Ride is smooth and very quiet. Very nice to drive!

My 20 year old son recently purchased a 2014 Ford Escape Titanium 4x4 with 15,090 miles on her. From the initial call, scheduling a road test, communication and follow up by the Basil Ford dealership professional staff before and after the sale, along a REAL FORD CERTIFIED 100,000 Miles bumper to Bumper Warranty at a fair price and the ability to negotiate a great price on the Titanium was the best experience at a dealership in over 4 car dealerships experiences. Oh the best of all 1.9% financing. Basil was great from Bill to Tony to Mike our sales person. I found the only dealership we will do business with moving forward, Basil Basil just great deals is the real thing !!!!! Keian & Claude

This is my fourth Ford truck. First was a Ranger, then an XLT, then a Lariat. This King Ranch fulfills my bucket list. Have had it only a week but it looks and drives great. Very comfortable ride.

A delight to drive! Striking exterior and beautifully finished interior. Reliable with all the luxuries you’ll find on much pricier brands. 2019 models have Apple CarPlay...I had to have it added to my 2018 model (I believe this should be standard on all models to be competitive). Fits 7 pax in comfort, and easy operation of seats in back to manipulate your interior space. Fun to drive and great sound system built in. Very happy!

Feel it’s going to be best vehicle purchase I ever made. Friend has 2008 model & she said it’s been most reliable car she has ever owned

My salesman, Matthew Mosher, is very nice and knowledgeable. I bought a used 2016 ford fusion from West Herr, and I was able to fully test drive the car before the purchase. I was even able to drive the car home so that my wife (she was not with me at first visit) can check it out. The price is fair. I don't have much to complain except for the financial manager kept trying to sell me their extended service plan. I did not buy it but I can understand he is just doing his job.

I love this vehicle! I have always wanted anKeep Grand Cherokee and I finally got it about a year ago. It’s been a great car and I don’t see myself getting anything but a Jeep from now on

I have been taking my 2008 Honda CR-V into Ray Laks for service since I purchased it new. The latest was for diagnostic for problems with warning lights coming on and off and the "D" light (drive light indicator) flashing. They found an extra ordinary irregular problem with the main control module. Since I am on a very limited income as a retiree, they help me with the amount it cost for the diagnostic. Nevertheless ... when and IF I am ever able to purchase a new vehicle, it will be from Ray Laks Honda.

Need power seat for and need more room inside for this price. Need one more coffee cup space in the front. Need to have more cargo space.

Joshua Liddy was my service coordinator for my last two service visits to Honda. I had a new service code come up on my dashboard. He was wonderful at getting me in for service right away and testing my car to see what needed servicing. He also made arrangements for getting my extended warranty coverage on the required parts and service for the one day. He called me to let me know when my car was completed and was there to greet me and explain all of the services they completed. My car has been running super since it's last visit. Thank you Joshua Liddy for the wonderful service,

This is my 4th CR-V in a 20 year span. While I did stray away from Honda two years ago, I am back for good! Nothing compares to the quality, and the two years I drove a different brand (never again) were underwhelming.

I got this car because I wanted a midsize SUV with plenty of cargo space for travel. It has that as well as plenty of leg room for passengers. There are three USB ports and a vent in the back for AC and heat. I also love the moon roof. This car checked off all the boxes I wanted in a midsize SUV.

Bought 2017 MKZ from Rich Ball/ Gina Hammer after being referred by Joel Schmitz a friend who works at another West Herr location. From Joel pointing me in the right direction and laying the ground work to Gina and Rich getting the exact car I wanted via an out of town dealer swap was a great experience. They paid attention to my needs and made me feel like a valued customer every step of the way. Their respective assistants were also very courteous and helpful. I would highly recommend all of them to my family and friends. They are a credit to the work force at your company and it was my pleasure to do business with your dealership.

I traded a Mercedes GLC300 for the 2019 CX-5 and, honestly, this feels like an upgrade, although the Mazda is priced almost $20K below the Benz. The interior is better, sound system just as good, and technology is superior. Also much more entertaining to drive (I have the GTR, which has the turbo engine, although I drove the GT and it was pretty well powered). Thrilled with the Mazda and really happy with the upscale direction they are taking with he product.

This was the best experience I have ever had at a car dealership. I leased a 2016 Jeep Compass from Dalonte Wallace at West Herr Jeep. He really went to bat for me to get the best price possible. I would ask for him when you go there.

Nice styling- unlike some of the newer, outlandish Japanese & GM crossovers that look like they were designed by Stevie Wonder. . It's a real SUV -as it has as real 4WD with a low range-I can go anywhere with confidence. . Entertainment system and Nav are much more intuitive that that on my Audi. Has huge fuel tank- can go over 600 miles on the hwy.

Erik is nice sale man. He make you feel easy to dealing

It is beautiful, comfortable, roomy and stylish and drives very smoothly!! There are many features that suite are needs as well! We are currently leasing this vehicle and would recommend it to others.

Paddock has a wonderful employee base. From the sales people, secretary's, service, etc. Everyone is always so very nice in there and when I had my car serviced, it couldn't have been a smoother transaction than it was. They truly try to do everything possible to make customers feel like they are the most important thing in the world. I can't imagine ever purchasing a car from any other dealership!

My car is the very best. My husband has no issues traveling in it with me on long trips. The handling is excellent and the mileage is super efficient. I love the color and details of the exterior. The roomy trunk is another bonus and we have never had a problem with luggage and packages we needed to bring on our trips. I love the instrument panel indicator system and feel confident that it provides accurate information. The smooth handling of my car gives me carefree driving. I do regret hearing that this model is being discontinued as I would have liked to purchase another one in the next year or two.