The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Great introduction to gas-hybrid-electric world
by Aly412 from Las Vegas, NV
January 30, 2019
This car was my way of exploring if going all electric was a viable option for me. Having three types of 'gas' eliminated any range anxiety I had, but still gave me an indication of whether or not an all electric would work for my family. The end result, the next car for me is the all electric. The timing didn't work for me to stick with Ford, so I'm moving onto a Nissan Leaf, and will keep an eye out for the future Ford all electric models on the horizon. But I'm an all electric convert for life, and my Ford CMax Energi made that so.
I don't normally do reviews but I really feel that this Hyundai dealership REALLY deserves public praise! The staff that I met with, consisting of Ike O. and Fernando A., were very pleasant and honest...they both really went above and beyond to help me when I was in need of a vehicle. This was VERY surprising because I was a walk-in and I was still shopping around at all the local Hyundai dealerships in the area to see who had great deals currently! Well, I can say without reservation that I am GRATEFUL that I walked in to this location and I got exactly what I liked after a test drive, a 2018 Hyundai Elantra, which by the way is a FANTASTIC vehicle! I'm just really hoping this will be useful to someone shopping around for a new vehicle, take care! -Adam
perfect fuel efficient car
by Cotton Thompson from Baltimore, Md
February 22, 2018
This car is great on gas and meets all of my needs, perfect size, and all the right tech gadgets I need.
Great visit, and great service on my 2007 Ford Focus. Mr. Agner Hernandez was the service representative that oversaw the service on my 2007 Ford Focus. Mr. Hernandez displayed politeness, courtesy, and friendliness - a total professional. The professionalism that Mr. Hernandez displayed will want customers like me, and others, to keep returning back to Koons Form on any future service on their automobile.
The Best of the Best
by Ron B from Flat Rock, MI
December 16, 2017
This vehicle has all of the comfort features and also rapid response handling. Average
MPG of 38 MPG for a driver that accelerates fast and uses passing gear relatively often.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Good Performance for a Hybrid
by Testpilot94550 from Livermore, Ca
October 21, 2017
The vehicle is comfortable, handles well, is quiet and easy to get in and out of. The Sync 3 audio system works nicely
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