I've purchased numerous vehicles and have always been very pleased with the sales and service. Chris and Thom are excellent to deal with and Eric in service is outstanding. Will be back in time to purchase again!
engine light came on so went in to have it checked out
by campbell435 from DealerRater.com
November 30, 2018
I was on a Moose Hunt in Northern Maine when the engine light came on in my 14 Jeep Gr Cherokee- I found a dealership in Presque Isle (Percy's) and called them. They suggested I come in so they could check it out and once they reviewed everything they told me the 4th cylinder was mis-firing but I would be okay until I got back to Newcastle to have it services by Newcastle Chrysler. They didn't even charge me for the check. When I got home I contacted Newcastle Jeep and they did a thorough review/inspection of my Jeep and said it was fine. I was very relieved.
I saw great reviews online and decided to check them out. Was looking for a Ram 1500 and they had exactly what I wanted. I pulled into the dealership at 8:15 a.m and it was raining cats and dogs but Dan Pulkkinen came right outside and was awesome from the start to the end!! I got exactly what I wanted and I got it for a lower monthly payment than I expected!! I was in and out within 2 hours and had a huge smile on my face!! Highly recommend Crafts!!!
I cannot say enough great things about Crafts. We were highly impressed with how quick and efficient Kevin and Mark were. We knew what we wanted and we walked away with exactly that in the quickest time we have ever experienced. Way better than the big dealership I dealt with a month ago.
Thank you to Kevin who was so patient and accommodating and Mark who was incredibly efficient and super professional. I highly recommend you go see Kevin Davis for your next car/Truck purchase!
Such a great and painless car buying experience! Thank you Crafts!! We will be back when it’s time for another one
Dan made the buying process painless from the beginning to the end. there was no pressure and the went above and beyond to try and get em the best rate for my loan.So far, we are pleased with our purchase and are grateful.
Salesman was friendly and personable. Took a couple test drives. Service was very quick. Once I decided I wanted to buy it, I was on the road in my Mustang in less than 30 minutes. The sticker price was pretty much their lowest so not a lot of room to haggle, but I did get them to round down to the nearest thousand.
I am letting the rest of the community know the owner cares about his customers. I posted a review and the next day i got a call from the owner to correct the issue. The alignment was fixed and the turn signal repaired. The owner understand the care to put the customer in the correct car even more so when it is the customers child who will be driving the car. With the owners action i will be making a purchase for my next young driver with Lake City. I thank them for their actions.
I just bought a beautiful 1996 Chevrolet Camaro Z28. I am totally blown away by Rich the owner Jim the finance guy. These people are the best car people I’ve ever dealt with. The car is spectacular. I am a classic car senior guy. The car had 4600 original miles. I flew up From Long Island NY. The owner Rich picked me up at the airport, drove me to the dealership. I saw this car, was shocked at how perfect this car was. Jim in Finance, is one of the nicest gentlemen, I’ve ever met. Buy Your Car here! They are totally honest and dependable! Bill Hicksville NY.
Lee made the process of leasing my car so easy! I wasn't sure whether to lease or buy, but Lee took into consideration all my needs, and suggested that leasing was the best option for my budget. He also gave me a comprehensive view of all the current specials, and really got me the best deal he could. Lea was also great to work with in the finance department. She worked really hard to get me the lowest payment possible.
We started by shopping on the web and came across a couple of SUVs ,that we wanted to check out that we're at lake city imports .We had an excellent experience dealing with them on the web which transferred over to in person at the dealership. We thank them for there time and can't wait to continue to do business with them in the future.
I love my car ! Lee was great. The only thing is that, because my car is from Canada, there is no front license plate attachment to place the plate. Lee said he would order me one. I'll update once that happens :)
I have bought many cars over the years..This was the best experience possible. We were encouraged to try as many cars as we wanted. We were impressed with everyone. The owner was there very friendly. Very happy with our new car. Ha 've shared our positive experience with anyone willing to listen.
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