I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, my concerns are with the Sales department. I had contacted the sales department to ask a simple question, "Does the Chev Pickup Silverado come with a 6 cylinder engine?" I had a salesman (don't recall his name) contact me, wanting to know if I had a trade, if I would finance, etc. I told him that I was only interested in the answer of my above question. He told me he wasn't sure, but he would check and call me back. He never did. I might be interested in purchasing a Chev Pickup Silverado with a 6 cylinder engine. I currently have a 2016 Chev Colorado with the 6 cylinder engine and make up to 26/28 MPG. In my opinion that is awesome. I have a grandson that has the GMC V8 Sierra and he barely make 18 MPG. RECOMMENDATION: Training/inform sales personnel to answer questions and then if person is a prospective buyer, then you ask other question.

Perfect for the family and outdoor enthusiasts!!!!

by Ford Expedition Lover! from Bel Air, MD

April 2, 2019

Solid, comfort, reliability. Luxuries in everyway. my favorite is the heated/cooled seats an the feeling of not being confined - very spacious. I wouldn't buy any other vehicle.

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Used

$42,986 52,171 mi.

2018 Ford Expedition XLT

Good Deal

Ext. Color: Blue
Int. Color: Gray
Transmission: Automatic
Drivetrain: 4x4/4-wheel drive

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Orr Chevrolet Cadillac of Fort Smith

Customer service excellence

by scocamp63 from DealerRater.com

December 3, 2018

4.9 (1333 reviews)

Honestly, my last trip to Orr for an oil change/tire rotation was not positive. It was only on my third trip to the service department that I was able to pick up my truck. Orr was new then. I'll chalk it up to teething problems. This time was a perfect experience. I dropped off my truck at 7:30 for an 8:45 appointment. I was promptly given a ride to work. A couple of hours later I received a call telling me that my truck was ready. I asked if they could deliver it to my work. Within 30 minutes I received a call that my truck was in the parking lot at my work. A couple of signatures and I had my truck. A perfect example of the meaning of customer service. Well done, Orr, well done!

Fantastic Vehicle!

by Karen VA from Smithfield VA

April 29, 2019

This SUV is a dream to drive and rides so smooth. Comfortable seating for 7 and easily accessible 3rd row seating. All the latest technology makes the Expedition easy to maneuver. Gas mileage up around 23 mpg so better than F-150. My best vehicle so far!!

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Used

$12,973 136,662 mi.

2011 Ford Expedition XLT

Good Deal

Ext. Color: Brown
Int. Color: Beige
Transmission: Automatic
Drivetrain: 4x4/4-wheel drive

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Orr Chevrolet Cadillac of Fort Smith

Making dreams come true!

by ready to roam from DealerRater.com

November 6, 2018

4.9 (1333 reviews)

Thank you, Orr Chevrolet, but especially Savanna Gilbreth (and an assist from Jared Tomlinson!) for helping me to buy my new Chevy Spark! Savanna went so waaayyy far and above to take care of literally everything for me...from answering my internet inquiry at 5:20 in the morning to picking me up at my home to sign off on this blessing! Savanna, you are my hero! I am hearing impaired and Savanna and Jared managed to make that not a problem. :) I am so loving this little car...named her Glory Be, and everyone that sees her knows she is the perfect car for me...retired but ready to roam now! There were probably a few others behind the scene so I say hat's off to the whole Orr Chevrolet family!

160000 miles

by MikeH from Tulsa, OK

March 30, 2019

Bought my 2011 Expedition Limited in April 2016 with 116k miles. 3 years later, I have 160k miles on it now. It has served me very well. I love the power, the passenger capacity, and the vast cargo capacity. When I first bought it, some oil was leaking down into the spark plugs causing a random misfire. Had it repaired and no issues with that since. At 145k, needed to replace the water pump. Other than that, the vehicle has remained fairly low maintenance. I'm very happy with the purchase. I would have liked to get a newer one with less miles but didn't want to spend that much on the purchase. This vehicle looks and runs great and I would recommend. Can expect 300k-500k miles with regular maintenance.

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Used

$24,367 101,639 mi.

2016 Ford Expedition Limited

Great Deal

Ext. Color: White
Int. Color: Beige
Transmission: Automatic
Drivetrain: RWD

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Orr Chevrolet Cadillac of Fort Smith

I understand the difference between OEM and Aftermarket!

by Steven from DealerRater.com

December 3, 2018

4.9 (1333 reviews)

Your company wanted $5000 to replace lifters and Camshaft. I got a Brand new complete Jasper motor installed with 3 year 100,000 mile National Warranty for the same price!!!!! Example If I breakdown in California, The company pays 100% of all cost! Hint Hint,,,,,, I highly recommend for Orr Chevrolet to get their Own Tow Trucks!!!!! There is so much undercutting out There!!!!!!

Best vehicle I've owned by far.

by Ltjake2388 from Mendon, MA

April 30, 2019

This vehicle has met all my needs and still looks/handles like it is brand new. This is my third Expedition and I would recommend this type of vehicle to everyone looking for a full size SUV.

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* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.

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