Great customer service from Tory !
December 3, 2018
I had a great experience at Spradley Barr Ford thanks to Tory Turpin! I went in on July 19 to look at a Ford Fusion and hopefully trade in my Cruze that I bought at auto nation (and didn???t like very much). I was frustrated with the car I had and really no idea how trading in my car would work, or if it was even possible because I just bought it 6 months ago! He sat down with me and explained every step of the way thoroughly. He was always ready to answer any question I had. He was very personable and fun throughout the whole experience. We test drove a few and I found one I REALLY liked. The tough part was I had some negative equity and quite a high interest rate, however I came back the next day and he had the car detailed and all the paper work filled out ready for me to sign- at a crazy deal and an interest rate that was far less than half my previous one. Tory was really understanding with my situation and didn???t pressure me into anything. I had the best, least stressful car buying experience thanks to Tory. I would highly recommend him if youre in the market for a new or used car.