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Used 2020 Ford Explorer for Sale in Austin, TX

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Used

2020 Ford Explorer XLT

11,630 mi.
$36,410
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Charles Maund Toyota
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(888) 587-7654
4.8 (2179 reviews)
0 mi. from 78757
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Charles Maund Toyota Review
Excellent Sales Team
by George-in-AustinTX from DealerRater.com
November 6, 2018
5 5 5 5 5 4.8 (2179 reviews)
In April, 2017, I shopped for a new truck in Austin, TX, reviewing Toyota, Ford, Chevy and Dodge offerings . The Charles Maund Toyota sales team was by far the best. Veronica Sifuentes was just excellent as the point sales person. She listened to me to understand my needs/wants and then matched me with Toyota's best/most appropriate product (2017 Tundra). Unusually strong sales skills/talent, very easy to work with and followed up on everything. The sales experience was much better than anticipated, with no pressure, honest negotiations, reasonable give and take, and a very efficient sales close process. An interesting note: While talking with Ford, I mentioned I was trading in an old Toyota Tundra and shopping for a new "best" truck. Their sales guy said "Hmmm, most Toyota owners buy another Toyota truck, because they so enjoyed their prior one." Absolutely true, and after reviewing/driving the top 4 truck brands - I bought another Toyota Tundra. My last one was the best truck I've ever owned, with no significant repairs needed in 9 years of ownership. Currently, Ford F150 gets better gas mileage, Chevy Silverado has more tech inside, Dodge Ram is kind of pretty, but the Toyota Tundra is the most reliable, has the best repair record, is safer and will haul you out of the ditch every time - no sweat. The truck is just awesome - buy one and you will not regret it.
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Used

2020 Ford Explorer XLT

10,182 mi.
$39,308
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: RWD
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Covert Ford
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(877) 790-0989
4.8 (695 reviews)
4 mi. from 78757
Authorized Ford Dealer
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Covert Ford Review
Cathy Townsend
by RM from Austin Texas
November 5, 2018
5 5 5 5 5 4.8 (695 reviews)
Cathy was absolutely GREAT! Cathy made the entire process very comfortable. Our family truly appreciates the extra time she took to help find our truck. No pushing or shoving just extremely helpful and at our pace.Thanks Cathy!
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Used

2020 Ford Explorer Platinum

8,050 mi.
$51,107
GREAT DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Covert Buick GMC Austin
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(512) 354-4435
3 (853 reviews)
4 mi. from 78757
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Covert Buick GMC Austin Review
Excellent Follow-up
by tejaslonghorn88 from DealerRater.com
November 6, 2018
5 5 5 5 5 3 (853 reviews)
If you are looking for a professional sales person who will listen to what you want is laid back about your decision to purchase then Jordan Casas is the person to contact! 512-583-3209 I started my search in 2016, but was very particular about the model, mileage and exterior/interior colors we wanted. Jordan kept in touch since the 3rd quarter of 2016! We finally found what we wanted in February of 2017. We been driving our Acadia for 1 month now and absolutely love it. Best thing - my bank UFCU didn't require any payment for 60 days.
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Ford Certified

2020 Ford Explorer Limited

24,549 mi.
$36,457
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: RWD
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Covert Ford
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(866) 372-6291
4.8 (695 reviews)
4 mi. from 78757
Authorized Ford Dealer
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Covert Ford Review
Cathy Townsend was so pleasant to work with!
by Amanda from Austin, Tx
November 5, 2018
5 5 5 5 5 4.8 (695 reviews)
Cathy was so helpful throughout the entire process and made this experience so fun and easy. I appreciate all the time she put into helping me and for all of the great advice she has given me. I highly recommend Cathy to anyone looking to buy a new car!
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Used

2020 Ford Explorer Platinum

9,672 mi.
$48,935
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Covert Buick GMC Austin
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(512) 354-4435
3 (853 reviews)
4 mi. from 78757
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Covert Buick GMC Austin Review
Awesome Service
by Happy as Can Be from DealerRater.com
November 5, 2018
5 5 5 5 5 3 (853 reviews)
Ms Elizabeth and Mr Sergio.... Was wonderful in taking care of my Car Buying Experience These 2 people....ONLY BUT GOD put them in the Path of my Car Buying Experience....🌹😉👏 Also want to Thank Mitchell as well.... Keep Putting a SMILE on Customers faces Liz..Sergio and Mitch...... Bless Covert and the Sales Associates....Thank You
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Used

2020 Ford Explorer XLT

28,100 mi.
$32,886
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Covert Buick GMC Austin
() -
(512) 354-4435
3 (853 reviews)
4 mi. from 78757
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Covert Buick GMC Austin Review
Wonderful experience
by Beane stacye from DealerRater.com
November 5, 2018
5 5 5 5 5 3 (853 reviews)
We are very impressed! Jordon was very professional and knowledgeable. She helped us buy my dream car. We have bought a Chevy, ford and now Buick from covert and are always happy with our decision🚙
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Used

2020 Ford Explorer XLT

14,408 mi.
$32,800
GREAT DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Gold
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Covert Buick GMC Austin
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(512) 354-4435
3 (853 reviews)
4 mi. from 78757
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Covert Buick GMC Austin Review
Best in Austin
by Brian Talley from DealerRater.com
November 5, 2018
5 5 5 5 5 3 (853 reviews)
I met the Coverts through an old friend. I needed a new Denali and wanted to sell my 2011 Denali without much hassle but wanted a fair price. I had never purchased a new car - always buying used to keep down the cost. But to my surprise the Coverts gave me an amazing deal on my trade-in and on my new 2016 4x4 Denali. They even went out of their way to help me get rid of another vehicle to make the sale work. Everyone was attentive and friendly and worked hard to ensure my complete customer satisfaction. I think the real difference maker with the dealership is that the owner really cares and is on-site watching over the staff in a friendly family oriented way. Cory Covert and Josh Lester were both amazing. Justin Sullins was the best with such a wonderful personality and demeanor. I definitely recommend Covert Buick GMC Austin for your next automobile purchase. And don't hesitate to compare your options between new and used - you may be surprised that buying new with or without a trade-in could look better on paper than you think. And you get to leave with a never used automobile!
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Used

2020 Ford Explorer XLT

12,869 mi.
$36,590
GOOD DEAL
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Carvana-Touchless Delivery To Your Home
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(888) 862-1605
4.2 (5769 reviews)
Online seller
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Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.2 (5769 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
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Used

2020 Ford Explorer Limited

19,024 mi.
$43,590
FAIR PRICE
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Carvana-Touchless Delivery To Your Home
() -
(888) 862-1605
4.2 (5769 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Taking the Stress and Pain out of Car Shopping
by Captain Nemo from DealerRater.com
December 3, 2018
5 5 5 5 5 4.2 (5769 reviews)
Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.
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Used

2020 Ford Explorer XLT

7,894 mi.
$34,590
GOOD DEAL
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
Save
  • Free CARFAX 1-Owner Report
Carvana-Touchless Delivery To Your Home
() -
(888) 862-1605
4.2 (5769 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Where Do I Start . . .
by TheMartins1998 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.2 (5769 reviews)
Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.
JUST ADDED
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Used

2020 Ford Explorer Limited

32,652 mi.
$38,990
GOOD DEAL
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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  • Free CARFAX 1-Owner Report
Carvana-Touchless Delivery To Your Home
() -
(888) 862-1605
4.2 (5769 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
This will change the way you think about car salesmen!
by Brian Murphy from DealerRater.com
December 3, 2018
5 5 5 5 5 4.2 (5769 reviews)
I could not believe how easy - and fast - buying a car could be. I decided a used car was for me, so I started looking online and at local dealerships. All I can say is that that experience was enough to put me off the whole process. Dealer add-ons. Limited or no warranty. ???What are you willing to pay???? Enough!!! I saw an ad online for Carvana, which I had never heard of, and thought ???what the heck.??? Such a great find! From the quick and easy search, to no haggle pricing, to easy payment (I was able to pay cash online, but they also offer financing), to a no-risk 7-day return policy AND an additional 100-day warranty on top of that! There was nothing to lose. It took only a few days for delivery - to my home! - and the paperwork was handled in about 5 minutes. They even had a notary show up! They handle the registration, too - no waiting in line at DMV. Bottom line: I love the car, I got it at a good price, and it could not have been easier. Actually, it???s scary how easy it was. I have to stop myself from looking more on he Carvana website, lol.
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Used

2020 Ford Explorer XLT

11,382 mi.
$37,590
GOOD DEAL
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
  • Free CARFAX 1-Owner Report
Carvana-Touchless Delivery To Your Home
() -
(888) 862-1605
4.2 (5769 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Our Excellent Adventure in Buying A Vehicle Online
by jb85396 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.2 (5769 reviews)
We bought a 2012 Honda CR-V LX with 16,671 miles recently. The entire experience was first rate: From searching online for the right vehicle (price, features, condition) to the buying experience and through delivery. Everything was accurate and straight forward. Our new car met all expectations when delivered: Clean. No apparent defects.The items listed as imperfections were barely perceptible. Our test drive before accepting the car was flawless. Our delivery person was friendly, professional and informative. After delivery, I took our new car to our long-time trusted mechanic for an in-depth inspection. He was impressed with all aspects of our new car. His only comments were associated with (1) light under-body rust and original equipment tires with few miles, plenty of tread, in good condition but six years old. All manuals, one full feature key, and one valet key were provided. (Two full feature keys would have been nice.) Documentation of Carvana's 150 point inspection was not provided. This, too, would have been a nice addition to complete the sale documentation. All-in-all, close to a perfect buying experience! So much so that I'm looking forward to purchasing another vehicle from Carvana in the near future.
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Used

2020 Ford Explorer XLT

16,401 mi.
$32,590
GREAT DEAL
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Carvana-Touchless Delivery To Your Home
() -
(888) 862-1605
4.2 (5769 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Absolute BEST Shopping Experience I've Ever Had !
by angiebobangie from DealerRater.com
December 3, 2018
5 5 5 5 5 4.2 (5769 reviews)
Carvana has the most Happy & Helpful Reps. I have ever dealt with. I called a LOT leading up to my delivery, One poor guy was on the phone with me for nearly an hour trying to deal with my bank (it was fully automated and difficult), but the entire time he remained happy and kept chatting with me as we got through the process, I felt important and extremely valued. Anywhere else would have just put me on hold for ten minutes at a time, but not my new friends at Carvana! The entire Experience - from browsing online, to the first test drive - was very enjoyable ! I almost want to buy another car so I can do it all over again... it sounds like a joke, but you will understand when you experience it yourself. 🎶Car-vana-oooo-na-na🎶
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Used

2020 Ford Explorer Limited

23,852 mi.
$35,998
GOOD DEAL
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Southwest Kia Austin
() -
(512) 961-8917
4.8 (776 reviews)
6 mi. from 78757
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Southwest Kia Austin Review
Love my 2017 Soul+!!
by PammyJNalty from Austin, TX
November 6, 2018
5 5 5 5 5 4.8 (776 reviews)
After thinking about getting a new/used car for about a month, I went into Kia on a Saturday *just to look* at 2016 Optimas, and to check out the new Niro. I was disappointed to hear that the Niro arrival date was still unknown and since it was beyond my price range, it seemed pointless to drive it. I then test drove a couple of very nice Optimas, but kept seeing the Souls and was really intrigued, so I test drove one. I'm a fairly short person and the Soul was so comfortable to drive, handled really well, and had great visibility. Plus I was amazed at how much stuff fits in the back with the seats down, we had to empty out my trade-in (2013 Acadia) and it seemed to hold more than the bigger SUV. My salesman Josh was very knowledgable, friendly and attentive, he even brought us some dinner while I waited for my turn in Financing (my friend and I missed lunch). I feel Josh went out of his way to make sure I ended up in the right car for *me*, while keeping a close eye on my budget. He never tried to push anything more expensive than I could afford. I ended up with a brand new, super nice Soul+ in my favorite color, dark blue! Thank you, Josh and Kia!!
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Used

2020 Ford Explorer Limited

9,366 mi.
$41,590
GOOD DEAL
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Brown
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Carvana-Touchless Delivery To Your Home
() -
(888) 862-1605
4.2 (5769 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Easiest car buying experience EVER!
by jenn315 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.2 (5769 reviews)
I made my purchase on 5/19/2018. I am so happy with my vehicle! The website was super user friendly, I really liked the filters you can apply to give you all the options at the terms you want. I appreciated the fact that I could get my personalized financing terms without a hard hit on my credit, in the event I didn't go through with a purchase. The customer advocates on the phone and at the store were all really friendly. This was actually a really fun experience, getting to have my car come down from the vending machine and put into a bay just for me. No hassle, no haggling, no commission driven salespeople, it was great! And I have received follow up calls from both Carvana and the financing company asking how I'm liking my car and explaining everything. This has been a great experience from start to finish! Thanks Carvana!
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Used

2020 Ford Explorer Limited

6,746 mi.
$42,991
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Apple Sport Imports
() -
(877) 274-6518
4.9 (210 reviews)
9 mi. from 78757
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Apple Sport Imports Review
Wonderful experience
by Randy Walker from Cypress, TX 77429
November 6, 2018
5 5 5 5 5 4.9 (210 reviews)
Checking internet for used late model vehicles Lexus, Mercedes, BMW...went to dealership to see an advertised vehicle....John (salesman), told us he had sold vehicle couple of hours before (we actually met buyer of that vehicle)...showed us others, test drove (NO HASSLES)...couldn't find low enough mileage on vehicle...John introduced us to Ben (manager)...He stopped everything he was doing and gave us 100% of his time....asked us lots of car questions from color to make and model, etc...he got on-line, found us a potential vehicle...said he'd bid on Monday (we were there late Sat afternoon)....Monday came around, he called me repeatedly, e-mailed me, on prices and conditions of vehicles...Bought vehicle (on my word alone, no paperwork)...sent me various pictures, stayed late following Friday, and we closed on the vehicle. ....I've bought and sold cars for 45 years....I've never had such a positive experience buying a vehicle. ..I will be back, along with anyone I know looking to purchase a vehicle.HIGHLY RECOMMENDED!!!
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Ford Certified

2020 Ford Explorer XLT

6,433 mi.
$36,000
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Other
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: RWD
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  • Free CARFAX 1-Owner Report
Mac Haik Ford Lincoln
() -
(888) 527-6499
4.7 (2580 reviews)
16 mi. from 78757
Authorized Ford Dealer
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Mac Haik Ford Lincoln Review
Beyond Satified!!!
by LauraH from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (2580 reviews)
Jeff was very knowledgeable with all my questions. I didn't have the best experience with another dealership company and he made sure that he listened to all my wants in a vehicle. Long story short I was recently in a car accident that lead to me not having a vehicle and once the rental ran out I was about to be without a vehicle again, still waiting for the insurance company to resolve my total loss claim. Mind you that the accident wasn't even my fault. When I explained my situation with Jeff, him and his team made sure that I had a vehicle to drive till they found the perfect one for me. Not a lot of companies would do that for you. Of course I had to make sure I had a purchase in play...LOL but still, that is going beyond the assistance they even had to do. It took about a day to get the perfect vehicle located, in which I felt safe and comfortable with getting behind the wheel again. Jeff took customer service to the next level, I work two jobs and he made his way to meet me at one of my jobs to get me a loaner to me while waiting for my new vehicle to come in. Also as my vehicle was being delivered to the dealership, I was driving back in the loaner to get my new vehicle, we ending up having a little hiccup with the loaner, the skid plate came lose and was handing. I didn't feel safe driving so I had to pull over. I called Jeff to let him know and he said " Are you OK?" Are you in a Safe Place? I told him I was and asked him what I should do. He's response was, Stay there I will come get you and calling a tow truck to come pick up the vehicle. He came and sat there with us waiting on the tow truck which ended up taking a bit longer then was told. He suggested he just bring us back to the dealership where we could sit in the AC instead of the outside heat and He would wait for the tow company to come get the vehicle. Now that was truly a customer service 5 star. With all said and done, they brought the loaner back, just needed to tighten the bolts on the plate nothing too crazy and I was able to get into my new vehicle that evening. Jeff has reached out twice so far to make sure I was happy with my purchase and made sure I felt safe in my new vehicle. So if anyone is looking for great service and care I would recommend Jeff Von Christierson as your sales guy and Mac Haik for overall company to work with. Thanks again for all you have done for me, will recommend anyone looking for a vehicle to get from you guys.
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Used

2020 Ford Explorer XLT

3,782 mi.
$31,950
GREAT DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: RWD
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Sames Bastrop Ford
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(512) 409-9685
4.8 (276 reviews)
25 mi. from 78757
Authorized Ford Dealer
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Sames Bastrop Ford Review
GREAT 100,000 MILE CHECK-UP
by Vicktoria Resech from CEDAR CREEK, TX. 78612
November 5, 2018
5 5 5 5 5 4.8 (276 reviews)
DID NOT PURCHASE A NEW VEHICLE HOWEVER, I DID TAKE MY VEHICLE IN RECENTLY FOR IT'S 100,000 MILE MAINTENANCE CHECK. THE STAFF WAS PROFESSIONAL AND HELPFUL. KEPT IN CONTACT WITH ME CONCERNING WHAT NEEDED TO BE DONE AND THE COST OF THE RECOMMENDED SERVICE TO BE DONE.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of service for more details.
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