My husband and I were in the Market for a Malibu. Went up on a Thursday, test drove it, did paperwork and had it all finalized Friday evening. Quick friendly service. "no one has time time mess around" this dealership definitely does not mess around. They get you what you want and make it happen.
Tom Madden was great
He had the car pulled to the front ready for us to drive.
He made sure we was comfortable at all times
Excellent service. Took his time explaining the eco sport to us
We love it
The price you see is the one you get. They show what the discounts are for so you know immediately if you qualify for them. There's no pressure and they take the time to anger any questions you may have.
The Watermark Ford buying experience is so pleasantly easy. Tom Madden was so friendly and knowledgeable about all aspects of the new Ford Explorer we were purchasing. He made sure we were completely happy with our new car. Top notch customer service.
Great dealership. Derrick Hobson was great to work with. No frustration just a sale made with the greatest of ease.
showed me the Trucks I wanted to see and explained the features and benefits and gave me as much time as I needed. I have used Derrick more than once for a purchase and the experience has been great.
Can't say enough good about this business. First, we love the car we purchased. When it needed to be serviced, they sent a driver to our home (an hour + away) to pick it up. Then, delivered it back to us after service was completed. Sales and service departments are very easy to work with and accommodating. Will definitely go there again!!
Since 2005... this particular dealership has had our family business for new vehicle needs... and they've never given less than 100% throughout the research, buying, and after sale process... Bending over backwards for their customers' needs seems to be a deeply rooted business model at their Carbondale dealership. We expect 100% from a new car dealership, and thankfully, Auffenburg of Carbondale continually goes far above our expectations....
As a customer of Jim Hayes service dept, I finally went in to make a purchase. All I can say is Brook Reeves is the most helpfull, honest salesperson on the planet. She has a no pressure approach and a Can Do attitude...WoW. I am so glad I met her. Go see her for your next car purchase. I so glad I did!
by Dwayne from Stonefort from local southern illinois
August 18, 2016
As a service customer, I went to Jim Hayes to purchase a car finally....Am I glad I did... Brook Reeves sold me on my vehicle purchase! She is the most helpful salesperson ever...Really!...No pressure sales!. Just friendly, Can do approach.Go see her for all your auto purchase needs.....Thanks Brook!
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