This was my first time purchasing a new car, and I am almost certain that I will forever go through Kia Berlin City, and I will also be using Phil ( the man who sold me my car). They are efficient and truly try to get you into a car that suits you and your needs, at a reasonable price!
This was just supposed to be a service appointment for our 2015 Kia Soul. I had received a few emails about the great deals on new cars and how combined with what I could get for my used Kia that I could be driving a new car for less. So out of curiosity I started checking out the new 2017 models online. I was impressed with many of the the new improvements I read about, safety being the primary one. So I decided while there I would take a look at the new Kia Souls. It was something to pass the time while I waited for our car to be serviced. In October 2015 we traded in our 2013 Kia Soul on a new one at Berlin City and the buying experience was the best I ever had purchasing a car. (Read my review on that from (October 31, 2015). We live 2 hours from the dealership but it is the only place I go for any service regardless of how big or small it may be. I know it sounds crazy to most people to drive 90 minuets both ways for just regular car maintenance but I have several reasons. There are 2 types of employees at Berlin City, the ones that treat you like royalty and the ones that treat you like family. No matter which you deal with, you look forward to the visit and leave feeling good about yourself. Over the last 2 years I have dealt with a fantastic Service Team on several different types of service. Ryan Maxwell and Austin Hemingway have always been great to deal with. They accommodate my scheduling needs and get me in and out of the dealership as quickly and painlessly as possible. They are very knowledgeable in their work and trust worthy about the vehicle needs That is why I keep making the long trip. Eric Smith the Servise Manager should be proud of these employees. We were going to wait another 2 or 3 years to get our next Kia Soul and as I said this was just supposed to be a scheduled service appointment. The first thing that started to change that to buying a new car was when I arrived. I was lucky and found a parking space not far from the entrance, however I am 65 and use a cane. I noticed a salesman saw me getting out of the car and started sprinting across the showroom to hold the door open for me. After welcoming me to the dealership he rushed back into the room to work with customers he already had. This nice gesture was much appreciated and gave Yousif Yousif an A+ in my book. After dropping off my keys at service and a little chit chat with the guys I went to find Yousif. The couples he had been working with were now in Finance so we went to look at the new 2017 Kias. The only Caribbean Blue (the only color we would want) had just been sold. We still looked at some and Yousif was very knowledgeable about the improvements. We took one for a test drive and by the time we got back Yousif could have sold me right on the spot if it had been Caribbean Blue. He took me to see Dedrick Casab to see if one could be found. After a lot of work Dedrick found a 2018 they would have to bring in from out of state.. I had specific things I wanted and a specific monthly payment but most importantly I did not want to put out any money. Yousif and I worked on numbers and Dedrick and I worked on the accessories that I wanted. Remote start and heated seats would have to be added after the car got here but we worked it all out. Yousif and Dedrick were great to deal with. Two more employees Berlin City should be happy to have. The final step in the process was with the Finance Manager Todd Maynard who helped Dedrick get the numbers where I wanted. He kept checking to make sure I had all the features I wanted or that the service team was going to install them later. Todd helped me with all the paperwork, making sure I was getting all I had asked for. All the people at Berlin City Kia were great to deal with and it is the only dealership I will ever use for service or buying a new car..
I called up the dealer, since I saw online they offered FREE VT state inspections, wanted to find out the details, assuming there was some catch, since everywhere else in the state charges $50-$100!!. Come to find out it is exactly what they say. FREE. FREE for anyone, and there is no hidden fine print like you have to have purchased your car there etc. I did not buy my car from them, and they had me in and out in less than an hour, and didn't have to pay a dime. Treated me like I had spent a million dollars. The whole experience was great, from the time I checked in to the time I left they kept me informed, and delivered on everything they promised. Everyone was friendly, must have been greeted by 6 different people in the time it took me to walk across the showroom to the waiting area. Thank you Berlin City Kia service team, job well done!
I filled out an online app in hopes of a newer/used vehicle for myself and family as I have 4 children 2 of witch are teens who drive and as a single father i wanted something i can feel 100% worry free with as I send my daughter's out on their daily errands, school, etc. With 2 divorces and struggles in life I never thought it would be possible to get a new car however I had to try. I got approved online and like most everyone else thought ya sure until I get there I'm approved then they'll want a years salary for a down payment but I went anyway! I got there and meet with Art and after a half hour he had gotten me into not a used car but a brand new 2018 Nissan Altima! Now I can go work my 10 hour days, my children can go to school, run their errands and I don't have to worry about their safety or if their broke down somewhere! Thank you from the bottom of my heart MR. Lucia!
When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.
Bought used 2012 Tacoma was offered fair KBB trade in value. Worked with Dylan Krause, Abigail Heck and Celeste Brasseur, all 3 were very professional and meet my needs to make the buying experience fairly painless.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Just took delivery of a new Honda CRV. Wayne LaPier in sales and Steve
in Finance went above and beyond what I consider typical benchmark
customer service in this day and age. Professional, Courteous and Attentive to what we wanted in a vehicle made for a very pleasant purchasing experience. So if you are in the market for a quality new vehicle (or used) give this dealership and its people the chance to earn your business, YOU will be very happy that you did.
I'm so glad that Nissan is BACK in St. Albans, Vermont!!! It's been too long since we've had a quality Nissan Dealer in Northern Vermont. The sales and management staff are incredible! If you're in need of a vehicle, new or used, Nissan of St. Albans has a great selection of BOTH!
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