I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
Came in this morn.which what I thought was a huge trans.problem on my 2012 Ford Focus Jim in service quickly advised me on a trans module extended waranty by Ford . Fixed the problem in 4 hrs. Drove me home picked me up ,fixed 4 door latches on re-call and washed the car. Very satisfied!!
Bought a used SUV from here. My sales person was Matt G. and he was a pleasure to work with.. when I called on a different vehicle on a Monday, it had sold the previous Saturday. Matt checked the lot and found a similar vehicle that had just come in on trade that had the features I wanted. The car needed to be inspected, serviced and detailed, so I had to wait until the end of the week to pick it up. I asked if it could be ready sooner, but Bill Brown Ford is meticulous in their vehicle service and detailing, so I had to wait, BUT, Matt generously offered me a (free) loaner to use! I did not expect that! I was really blown away by Matt's care and concern about my lack of transportation and having to share a vehicle with my spouse and juggle work, appointmentss and life around one family car. My dad had bought and leased cars through Bill Brown Ford for over 20 years and always raved about their customer service. Now, I too, can vouch for this dealership. THANK YOU MATT GRIEBAULT!!!!!!!!!
Great car buying/service experience-Bill BrownFord
by Carol from Livonia, MI
October 19, 2017
I was concerned that they wouldn't finish my oil change in the time frame they quoted, but I didn't realize they have 3 bays to work on the cars! Just about then my name was called, I paid, and was on my way!
I recently purchased a used Ford Flex from Bill Brown Ford. Roy Mewton was my sales person and treated me very fair and I think I got a great deal and a great vehicle. The entire staff acted professionally and I would highly recommend them on your next car purchase.
Pete is amazing. A true professional and master of his craft. He treats everyone he encounters as he wishes to be treated and goes out of his way to be sure that your vehicle is taken care of. In turn ensuring that I the client feel that I am valued. Pete is the reason I keep coming back to Bill Brown Ford. In my opinion your training program should be modeled after his style of customer service.
I took my Ford Escape to the service department for an oil change. The only problem was the chaos in the parking lot. There is a lot of remodeling and confusion. I had to wait in my vehicle for thirty minutes or so.
I have received three e-mails, a phone call and a letter thanking me for using your service. Why are you sending so many e-mails and other correspondence to thank me for using the Ford service? It is annoying.
Marty Gorno is the best dealer around! My family and myself are repeat customers because of Marty and Gorno Ford. Every one that works there is super friendly and very helpful! They strive to find the perfect vehicle every time!!!! I will only do business with Gorno Ford!
The service was excellant ,took Explorer in for oil change. Was in and out quick , friendly staff , great experience. The leasing process was quick and easy through Chris Merriman. Overall great experience at Crest Ford.
Mr. Christina kept in contact by phone or email constantly so that I knew where I was at every step of the process. He was extremely thorough when reviewing options, prices, and policies. His interpersonal skills are of the highest order, making for a more than pleasant experience. It is obvious that he takes pride in delivering what the customer wants. Mr. Christina is one of the best dealers out there, to be sure.
Mike was salesman he did a great job .Cindy the business manager was very helpful getting a low interest rate. Overall a very good vibe inside dealership.
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