Used Ford Transit-250 for sale near Cedar Hill, TX

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

My wife's 2017 Edge Titanium needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a day or 2 before a tech could get to it because they are always so busy. Odie called me a couple of days later and said the battery wasn't getting enough volts to the sensors, creating numerous error codes. Replaced the battery and one code came back as a torque converter issue. Once we found out they would be keeping it awhile Odie arranged a rental car for us. Turns out the transmission needed a complete overhaul. Thank God for the 5 year/60k mile power train warranty, which covered everything! Took about a week but once we got it back it drove like a dream! Odie called me every 2 days to give me a progress report. He made what was a major inconvenience much more bearable. It's nice to know there's a dealership close to us we can totally trust to service our Edge and do everything right. Hats off to you Odie Terry, you are a true professional and an outstanding ambassador to the Ford Motor Company!

Marissa went above and beyond. She had the keys ready, vehicle history printed out, and walked the truck with me. She knows her stuff. She set the bar in customer compared to the other dealerships. I'll will look first to work with her and Five Star from here on out.

The Dealership was great to work with from my initial contact through the buying process. They took about a hour training me on all the features of the car. Their follow-up asking me how I like was an added touch.

Its the kind of commercial vehicle I was looking for and could not ask for something more reliable . I usually take to a ford dealership twice a year for maintenance and it has produced great mechanical results for my long distance rides. Hey guys, go for it!!!! would not regret it.

Got it — here’s the updated review with **Valon** spelled correctly: From the moment I walked in, the team at Grapevine Ford made the entire experience seamless, professional, and enjoyable.Valon is an outstanding sales professional; knowledgeable, attentive, and genuinely invested in finding the perfect fit for my needs. Willie in Finance was equally impressive, walking me through every detail with clarity and patience, making the paperwork process effortless. Doni, the Sales Manager, brought a contagious positive energy and ensured everything ran smoothly from start to finish. What stood out most was the team’s chemistry, professionalism, and upbeat atmosphere. They didn’t just sell me a car, they delivered an experience that felt personalized, efficient, and even fun. Grapevine Ford is setting the bar high, and I can’t recommend them enough! ---

Kristina (Cook) @ grapevine Toyota (service dept.) is amazing. I wouldn’t work with anyone else. Myself being a female I feel I get the most trusted, honest service from Kristina. My car is a Lexus & I won’t even bring it to Lexus grapevine due to being over sold on stuff I never needed.