Enjoyable and hassle free car buying experience!!!
by StephanieEdgeOwner from DealerRater.com
November 27, 2018
I hate buying cars. It???s a long drawn out process where half the time I don???t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn???t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a ???VIP Appointment??? with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn???t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I???ll definitely be back every time I???m ready to purchase a new Ford!
Auto Merchants made my cat buying experience easy. Special thanks to Tommy Bedford in Finance. I would definitely recommend Auto Merchants to anyone in the market for a vehicle. Had my car for 3 years and no problems at all. I’ll be seeing them soon for another vehicle. Great doing business with you guys.
Extremely satisfied client here , great pricing and unbelievably low pressure environment. Ron our sales person was awesome and very attentive to our needs . Conrad the finance manager got us the best financing deal. Definitely will return to buy again and recommend this dealership. Got the best price on our 2015 Lexus RX350 and I searched nationwide.
I was in the market for a newer vehicle purchase. When I went into the show room, I was greeted by Octavio. From the moment I showed him a picture of what I wanted all the way to me driving away with my purchase, was one smooth and easy transaction. Go see Octavio!!
I just bought a 2017 BMW X5 from Auto Merchants, and I am very pleased with my car buying experience. Ron was my salesman and he was very helpful and knowledgeable about the car. The dealership has a good selection of nice cars. I highly recommend Auto Merchants if you are looking to buy a car, go check them out and Ask for Ron.
We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
I drove from Houston just to deal with these guys cuz basically we cut the deal over the phone and everything that they said they would do they did. There was none of this crap that sorry I forgot I remember now they just did it
This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!!
Found an Expedition I was interested in on Saturday morning. I sent in an inquiry and Rick called me an hour later. An hour and a half after that, we were looking at the Expedition in person. My wife loves it, an offer is made, we buy it, we shake hands, we drive away.
In 18 years of purchasing vehicles, I have never had an easier, laid back, or more pleasant experience buying a vehicle. Streamlined, fact based, problem free and to the point, just the way it should be. I’d like to thank Rick and everyone I came in contact with on a rainy Saturday for making my wife and I very happy customers. I will certainly be returning.
salesman rep was fantastic, showed me the car and test drove with me. No pressure compared to new car stores. Victor in Finance was great and explained everything completely to me where I can understand. Have never had anyone explain about financing to me like that. Will highly recommend to my friends and Family.
I wanna especially thank my Salesman Alonzo, Kenneth used car Sales Manager, Patrick General manager, Ryan the GSM, Timothy Hutchinson service, and Julia in service for the foot work they put in for my situation. Thank you thank you thank you!! You all have been a great deal of help...although it took a great deal of patience you all still came thru for me.
This is the nicest preowned dealership I have personally ever been to. I had a great experience with Jason. He is very professional, nice, and he definitely knows how to take care of his clients. I see why these guys are rated so high. I bought a Mercedes SUV for my wife’s birthday and I got the best deal on a great vehicle... highly recommend.
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