Nelson at Jacky Jones made this a simple process and this is a simple review. From Fielding my frantic and annoying questioning in the beginning of the process to putting my baby on a truck and shipping her to New York Nelson and Jacky Jones handled it with the skilled salesmanship hand. Smooth man smooth. Six months after purchasing my 2014 Lincoln MKS I am still satisfied. I've experienced 100% honesty and commitment to their products which Jacky Jones had the opportunity to show. Bottom line I am now shopping a pre owned Lincoln MKZ hopefully Jacky Jones will have in stock what I need. Win-win baby!
I have now purchased 3 vehicles from Jacky Jones Lincoln. They don't use any of the old car dealer tricks like so many others trying to pressure you into making a decision before you are ready. The sales staff is well educated on the product and very courteous. I recommend Nelson Rivera if you go by, he's extremely friendly and very laid back. He won't push you to make a decision, he'll tell you to take your time and feel good about making a purchase. The sales managers are great and really help you out to get the payment you want at a great rate. The service department is really friendly, and Heidi (the new service manager) is as polite as they come. Overall, this small dealership feels warm and inviting, which seems to be lost upon so many other dealers who use intimidation to pressure you into a purchase you probably wouldn't do normally.
Thank you to Mr. Griffin Huntsinger for making my sons first time buying experience a great one. He's still smiling ear to ear. Great customer service, knowledgeable, and friendly. We were in and out in a little over a hour. Great dealership, wonderful salesman. Excellent customer service.Highly recommended! You Rock!
I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.
I purchased a F250 from the dealership last November . I was driving back from south Georgia last weekend 8/19/17 ( note only 3700 miles on the the truck ). My sun roof exploded and started falling into the truck . Nothing hit it is just sounded like a gun going off in the truck. I took the truck to the dealership on Monday . Dylan called me daily updating me on the status of the truck. I was told after a couple days that FORD was not going to cover it . Dylan got with Jacky Jones before calling me and the dealership covered the complete repair. Five star dealership in my book . I will be trading with them again in the near future. Thank you Dylan and Jacky .
My sister had been looking for a car for a long time. The other dealerships did not take her seriously. We pulled up to ALM at the Mall of Ga. and was greeted immediately. She told them what see had seen on line. Ali & Tammy brought us snacks while we waited to see the car. The price on line was the true price. It was such a relief to have a honest salesman. Ali bought our dinner while she purchased her beautiful SRX. It was the least stressful experience I have ever had buying a auto. I would recommend Ali to anyone looking for a vehicle. I will be buying my next car from him.
Keely Johnson was who helped me. I am an out of state buyer and she was absolutely caring and friendly throughout the whole process. When the car I was going to purchase became unavailable, she went out of her way to find a similar model. I was stunned because she didn???t try to just sale me something else that I didn???t want like most car salesmen/women would. Nonetheless, the whole experience was great and she made sure the car was clean ready and most of the paperwork was already done by the time that I got there. I also want to add that I got a great deal for a car with very low mileage and runs absolutely great!
I love my car. I purchased a 2015 gray Honda Accord EX-L . Thanks Shaun Wilhelmi for helping me find my dream car. My dad introduce me to Shaun about buying a use car. My daddy bought an 2018 Ford fusion from Shaun months ago.
Chris was very helpful, he even sent me a picture of the car on the lot.. no pressure /haggling. He was a great sales person and very easy to deal with. Honest and super nice!!! The car was as described and I Love It!!!
Chris Kaissieh did a phenomenal job. I have recently purchased a pre-owned car from ALM in Georgia. Since I live in NC Chris did a FaceTime call with me making sure that I see any minor blemishes in the car (if so exist). He made sure that everything is crystal clear since I am an out of state customer, he walked me through the financing options and other related details. He really went above and beyond by delivering the car himself next day as ALM had drivers shortage on that day and my purchasing process was completed by the end of business day. I am one of those customers who are hard to please, but Chris really nailed it and I happily give him 5 stars.
WE ARE SO SATISFIED WITH THE PURCHASE OF OUR 2014 C CLASS MB SEDAN, FROM AUTO GALLERY IN LAWRENCE GA---OUR SALESPERSON MARIBEL ACOSTA WAS JUST GREAT ,ALONG WITH SERGIO THE MGR--THE ENTIRE OPERATION IS TOP NOTCH---GO AND SEE FOR YOURSELF
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
When shopping for a vehicle most know it's not an enjoyable process. Well I can say Herb Michael was a pleasure to work with. He was very knowledgeable and patient. I can easily say when it's time to shop again I will absolutely use Herb.
Herbert is the MAN,he was nice and very understanding,he made things happen and i am vet happy to have met him,I Recommend him to anyone ,anytime,anyday
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