I went in to look at an Escape and to gather information on purchase options. And so without high pressure, I bought my Ford Escape. Paul was courteous and with much knowledge about the Escape's options and features. I am very glad I went to Loudons. Thank You
Let me start by saying this was my first experience buying a vehicle online from another state and I was nervous. The salesman was sympathetic on the phone, went into great detail about the vehicle and even put it on the lift and took more photos from underneath for me. We agreed on a price that was fair enough and the shipment was setup. The day the vehicle was to be loaded the check engine light was on. They called and said they put it on the computer and the problem was the O2 sensor and were going to replace it but the vehicle had to be cold to test it. Several more days went by while they tried to clear the check engine light changing may parts with no luck. Even though I had already wired the money and signed all the papers they we very prompt at canceling the sale and the money was wired back to my account within hours.
While the vehicle I wanted turned out to have some issues and I did not get it the fact that they didn’t want to ship it with known problems and even promptly returned my money earns them a five start rating from me.
The staff was friendly and helpful and solved my problem with my keys needing preprogrammed without killing the battery in the process. It was busy today so I waited in the lounge area, but it was clean and comfortable and I had hot chocolate while waiting. I was impressed with the neat and clean restrooms as well.
This is not the first time I have bought a car, but it is the first time I haven’t felt pressured to buy. Frank Crone was patient and answered all my questions with ease. Thank you!
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