The woman I left my Honda Fit with in the Service Bay was extremely helpful. She let me borrow a vehicle to do errands while waiting for the passenger side air bag to be replaced and for them to conduct a complete diagnostic of the air conditioning unit to determine why it wasn't working all summer. Although she tried calling me to let me know the cost of fixing the air conditioning unit, which consisted of (replacing the Freon, would be the same as the cost of the diagnostic and couldn't get in touch with me, she made a wise choice in determining that I would choose to replace the Freon this time rather than having to return and end up being charged double. She deserves this praise and probably a raise.
My first vehicle I went through GM. Amber set me up with great information then set me up with an appointment to meet with a sales rep. Austin was the sales rep who found me the best vehicle for me! Great experience
We contacted Rhinelander Auto through the internet based on a listing we saw for a used van. Paul contacted us and invited us to visit. We traveled over 100 miles through a snowstorm to look at a used vehicle. We were treated with great respect and our requests were met without hesitation. The experience was most positive and we have been very satisfied with our purchase.
The dealership and the people I dealt with were all very accommodating. My problem is with GM because, from my vantage point, they are putting out bad wheel hubs and they don't seem to care. I have 94000 miles on my 2012 Lacrosse and I just had my SEVENTH wheel hub replaced. In the two cases where I ask to see the bad hub, it turns out that the reluctor ring on the hub breaks into little pieces, thereby giving me ABS and stabilitrac error indicators, and the loss of both those very important safety features.
I have bought three vehicles from here and everytime had great experiance from sales to vehicle work. Austin McGowan is a great person to deal with, was very knowledgable and great down to earth person. Look forward to dealing with him again
Super happy with our new 2016 Duramax Colorado & especially the mileage. Got great rebate incentives and also a great rate from the lender. For this being our first experience with Rhinelander GMC, we are very satisfied!
The employee I worked with was extremely knowledgeable and answered all my questions. It was the most painless experience I've had buying a car in my life — After I committed verbally that I wanted to lease my Buick, while I took it on a test drive, all the paperwork was drawn up and all I had to do was sign on a few dotted lines, which took all of maybe 5-10 minutes.
Your service department was extremely helpful and accommodating. I was 300 miles from home deer hunting when my Ram broke down. Your service department took care of me, set me up with a loaner vehicle, and had me back in my Ram by the end of the day. Thank you so much!!! Your service department is truly the best.
I had a very positive experience in buying my truck from Lenz's, great pricing, professional staff, and friendly people. I also had Lenz install some accessories on my truck and found the Service Department to be great. Nick Durkee has been totally outstanding. We also had them do a complete brake job on my wife's Jeep. Their pricing was very competitive with other estimates we received, they treated my wife with complete respect, and gave her the use of a loaner vehicle while hers was being worked on. I have already, and will continue to recommend their dealership and service department to anyone.
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